Take Control of Your Interaction Data from Amazon Connect (because S3 isn’t enough for compliance)
Using Amazon Connect (AzC) and subject to retention requirements? Your customer interaction data could be at risk, and Wilmac can put you in full control of it.
Risks of Keeping Your Data in Native Amazon Connect Storage
Limited Retention
Contact Trace Records (CTRs) disappear from the Amazon Connect UI after 24 months, leaving you exposed during audits or investigations.
Restricted Search
You can only query an 8-week window and download a maximum of 3,000 records at a time, making reporting and historical analysis slow and incomplete.
Compliance Gaps
Customer interaction data in S3 may meet retention rules, but finding specific records is slow and difficult during audits.
Operational Burden
Building your own reporting layer in OpenSearch, Redshift, or Athena is costly, complex, and still incomplete.
How Wilmac Helps
Amazon Connect keeps your data in S3, but without the tools to make it easily usable. Wilmac Continuity Replay gives you that missing layer.
- Combine historical data from legacy platforms with real-time AzC data in a single, searchable archive.
- Quickly locate and retrieve specific records without UI limits or manual exports.
- Retain recordings, transcripts, and CTRs beyond AzC’s 24-month surface limit, with the reporting structure regulators expect.
With Wilmac Continuity Replay, you don’t lose control of your data or depend on Amazon Connect’s constraints. You get a platform designed for compliance and usability.
What Happens to Your Amazon Connect Data?
You retain full control of your data. Nothing moves out of AWS. With Wilmac Continuity Replay, your recordings, transcripts, and CTRs stay in S3, but gain a powerful compliance and management layer on top.
Wilmac Continuity Replay integrates seamlessly with Amazon Connect and is already hosted in AWS, creating a unified strategy for managing both legacy and real-time data.
The result: one platform, one pane of glass, and complete confidence in your compliance posture.