Take Control of Your Interaction Data
from Genesys Cloud
Still on or moving off Genesys Cloud (PureCloud)? Genesys delivers exceptional CX, but not lasting compliance. Wilmac empowers you to own and protect every voice and digital interaction in a true system of record.
Why Native Genesys Cloud Storage Isn’t Enough
Policy-Based Retention Limits
Genesys retention policies cap at five years unless no org-wide maximum exists. This restriction risks compliance gaps for data needing longer or permanent retention.
Long-Term Storage Requires Action
After a set period, recordings move to long-term storage. Restoring them triggers a new retention period, adding risk, extra admin work, and potential gaps if settings are missed.
Screen Recording Limits
Screen recordings max out at one year. Longer retention requires manual export to external storage, creating a major compliance gap.
Compliance and Audit Risk
Relying on Genesys Cloud policies means depending on settings that can change, creating risk of expired data and costly audits or legal issues.
How Wilmac Helps
Wilmac Continuity Replay is a single, authoritative system where voice and interaction data stays secure, immutable, and instantly searchable for as long as regulations or business needs require.
It closes the compliance and longevity gaps Genesys Cloud cannot, allowing you to:
- Retain audio, chat, and metadata far beyond five years to meet SEC, FINRA, HIPAA, or MiFID II requirements.
- Consolidate legacy and live Genesys interactions in one searchable, audit-ready archive.
- Retrieve records instantly without worrying about policy expirations or manual exports.
With Wilmac Continuity Replay, you are free from Genesys Cloud’s retention limits and gain a permanent golden source of truth for all interaction data.
What Happens to Your Genesys Cloud Data?
Whether you have moved off Genesys Cloud or still run it today, your data stays fully under your control.
Wilmac Continuity Replay integrates seamlessly with Genesys Cloud and stores recordings and interaction data in your preferred environment such as private cloud, object store, or on-premises. It automates offload before Genesys retention policies expire, ensuring every call, screen recording, and digital interaction is preserved for as long as needed.
The result is one platform, one pane of glass, and complete confidence in compliance.