Vertical AI Agents

Every industry is different. So our vertical AI agents are built according to the unique needs of the industry they support.

I’m here for 911 & Public Safety

I’m here for Enterprise & Compliance

What is Agentic AI?

Most AI tools suggest. Our AI agents act.

Agentic AI is a system that doesn’t just generate recommendations. It interprets data, makes decisions, and executes tasks autonomously. It operates with human oversight, or “human-in-the-loop”, so your team stays in control while the AI agent handles the operational heavy lifting.

Wilmac’s vertical AI agents are built specifically for high-stakes industries where getting it wrong isn’t an option. Every agent operates within boundaries you define, whether that’s full autonomy or human approval or something in between.

Meet Wilmac’s Vertical AI Agents

Meet Mac: Your AI Scheduling, Forecasting, and Reporting Agent

Mac is the vertical AI agent inside Wilmac Continuity WFM. Built specifically for 911 centers, Mac handles the scheduling, forecasting, and reporting complexity that keeps your center running, so your team can focus on the floor.

Outcomes:

Telecommunicator Wellness

Burnout and fatigue are no longer occasional issues in public safety communications. When staffing is tight, call volume is unpredictable, and last-minute changes hit mid-shift, the workload often concentrates on the same people again and again.

Faster Call Response

Response time pressure often comes down to staffing reality. Even strong teams struggle to maintain service levels when demand shifts quickly, skill coverage is uneven, or supervisors are forced to rely on outdated forecasts and manual tracking.

Overtime Optimization

Overtime can keep coverage intact, but it also becomes a pressure point fast. Many centers find themselves using OT to solve problems created by uncertainty, not just true demand spikes.

Meet Archie: Your AI Compliance, Quality, and Interaction Intelligence Agent

Archie is the vertical AI agent inside Wilmac Continuity Replay. Built for highly regulated industries like financial services, healthcare, insurance, and utilities: industries where every interaction needs to be captured, reviewed, and auditable.

Outcomes:

Compliance Alignment

Keeping up with regulatory requirements across every recorded interaction is a moving target — and manual review doesn’t scale. When you monitor interactions against your compliance framework, nothing slips through and your team is always audit-ready.

Quality Management

Reviewing agent performance manually means sampling a fraction of what actually happens on the floor. Agentic AI analyzes interactions at scale, surfacing coaching opportunities and quality gaps your team would otherwise miss.

Interaction Intelligence

The insights buried in your call and interaction data are nearly impossible to extract without significant time and resources. What if you could flag risk, reveal trends, and turn raw data into intelligence your operations and compliance teams can actually act on?

Meet Mac

Wilmac Continuity WFM

Meet Archie

Wilmac Continuity Replay

Agentic AI with Human Oversight = Human-in-the-Loop

In mission-critical environments, AI can’t just act without accountability. Mac and Archie are built with that reality in mind.

Every agent operates within boundaries your team defines. Configure the level of autonomy that works for your organization, whether that’s full autonomous execution, human approval at every step, or something in between. And the longer your agent works alongside your team, the smarter it gets, learning your workflows, your policies, and your patterns over time.

Be an Agentic AI Pioneer

Explore Mac for PSAPs or Archie for enterprise… or talk to our team about how Wilmac’s vertical AI agents can work for your organization.

Explore Mac

Explore Archie

Talk to Our Team