Meet Mac: Your Dedicated PSAP AI Agent
Mac is a PSAP AI agent built for scheduling, forecasting, and reporting.
Mac Is Not a Feature. Mac Is a Your PSAP AI Agent.
Most workforce management tools give your supervisors more dashboards. Mac gives your 911 center a dedicated AI agent that handles the work.
Inside Wilmac Continuity WFM, Mac interprets your operational data, makes scheduling and forecasting decisions, and executes tasks autonomously and within the boundaries your team defines. It runs alongside your team, learning your workflows, your policies, and your staffing patterns over time.
Mac was specifically built for PSAPs, and PSAPs only. It understands the intricacies of your center and improves on scheduling, forecasting, and reporting abilities over time.
The longer Mac works in your center, the smarter it gets.
What Is Agentic AI?
Most AI tools suggest. Mac acts.
Agentic AI is more than a recommendation or chat engine. It’s a system that interprets data, makes decisions, and executes tasks on its own, with human oversight built in. Unlike traditional AI tools that surface insights and tell a human to act, an agentic AI carries the work forward.
Mac is a purpose-built PSAP AI agent for mission critical environments, where staffing decisions are high-stakes, schedules are complex, and the cost of getting it wrong falls on telecommunicators and the communities they serve.
What a PSAP AI Agent Does
Smarter Scheduling
Mac identifies coverage gaps and shift imbalances, while building and managing schedules for your center. Mac accounts for shift requirements, coverage gaps, telecommunicator availability, and contractual constraints based on your policies.
Predictive Forecasting
Mac analyzes historical call volume patterns and operational data to anticipate staffing needs before they become a problem. Your supervisors spend less time reacting and more time running the floor.
The Outcomes Our PSAP AI Agent is Built Around
Telecommunicator Wellness
Burnout is a crisis in public safety dispatch. Mac monitors scheduling patterns that contribute to fatigue and flags risk before it becomes a retention or wellness issue. Your people are your most important resource; Mac helps protect their wellbeing.
Faster Call Response
When staffing is right, call response improves. Mac matches staffing to call volume patterns and peak periods, to ensure your center is appropriately staffed at the times it matters most. Which means your community gets the response they need.
Overtime Optimization
Mac identifies overtime drivers and executes alternatives because unplanned overtime is expensive and exhausting. By identifying coverage gaps early, Mac can fill them in ways that reduce reliance on overtime, protecting your budget and your team.
Built for Accountability. Not Just Automation.
In the PSAP AI agent conversation, the phrase “Human-in-the-loop” is a necessary part. While agentic AI is autonomous and more advanced than chatbot AI, human oversight is still necessary, especially in a 911 center.
In these mission-critical environments, autonomy without accountability isn’t an option. Mac is designed for that reality.
Your team configures how Mac operates, from full autonomous execution to human approval at every step. Mac also adapts to the compliance and contractual requirements common in union environments, so your PSAP AI agent works within your agreements, not around them.
You stay in control. Mac handles the complex workflows.
See What a PSAP AI Agent Can Do for Your 911 Center
Mac is live inside Wilmac Continuity WFM. Request a free trial or talk to our team about what agentic AI looks like in your center.