The Future is Calling: Why it’s Time to Upgrade your IVR to an IVA eBook Download Now! Who’s answering the calls in your contact center? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s...
Company Growth and Core Values Key Drivers in Upgrade Rochester, New York: Wilmac Technologies is excited to unveil its new name, website, and branding to reflect the company’s growth and live by their core value of “clarity in communication.” The transition formally...
The Greater Rochester Chamber of Commerce and its member technology companies are presenting their annual ROC on Tech 2023 full day conference. On Thursday, June 15th, Wilmac will be attending the conference for the second year to network with other local technology...
As companies look to differentiate themselves from the competition, customer experience has become a critical factor in achieving success. While there are many factors that contribute to customer experience, one significant area that companies should focus on is...
Personalizing the Customer Journey: A Fireside Chat with Wilmac Wilmac Technologies is excited to present Personalizing the Customer Journey: A Fireside Chat with Wilmac, a webinar session that delves into the art of personalizing the customer journey within the...