Enterprise Information Archiving Technology to be Showcased on a Big Stage Rochester, New York: Wilmac, a Rochester-based voice and digital technology company, will participate as an exhibitor at Enterprise Connect 2023, the leading conference and exhibition for...
Wilmac is excited to announce the local career fairs we will be attending this year as recruiting local talent continues to stay at the forefront of our growth. After a successful career fair season in 2022 and after a full year of having our internship program back...
NICE Inform Best Practices: Q&A Session Wilmac Technologies presents NICE Inform Best Practices: Q&A Session, an informative webinar session on best practices for using industry-leading public safety recording solution NICE Inform. Access the Recording Tune...
Achieving Successful Call Recording Management through a Single Pane of Glass White Paper Download Now! Is your current recorder nearing end-of-life or are you considering a transition to the cloud? Then there are several factors you must consider to ensure your call...
Post-pandemic life has not slowed down the consumer desire to seek self-service options, which has put contact centers in a perplexing position. Almost every organization offers self-service options, whether it be an FAQ page, reset password link, chatbot, voicebot,...
