Unified communications (UC) recording refers to the process of capturing and storing audio, video, and messaging, interactions that take place within a UC system, such as Cisco, Avaya, Microsoft Teams, and Zoom. This technology enables organizations to monitor and...
WhatsApp is a common mode of communication due to its simplicity and flexibility in sending text messages, voice calls, video calls, and recorded voice messages. It is widely used because of its low cost and ability to communicate internationally without the fear of...
Microsoft Teams Recording has become a critical component of compliance in organizations because of the increased adoption of the platform due to the pandemic. From video and chat to screen sharing and A/B calling, all Microsoft Teams interactions are required to be...
Everyone has an energy & utilities provider that plays a part in helping them live their normal, day-to-day life. From the pandemic-induced recession to extreme weather events, the energy and utilities industry has been challenged on the basis of reliability and...
Compliance Recording makes up a critical part of what we do at Wilmac. The many local, state, national, and global regulatory agencies that require the recording or capturing of interactions did not waiver when many traders were required to work from home at the start...
