Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing Specialist In many communities, 911 is seen as the universal point of contact for all types of...
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support September 4th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s sophisticated, customer-focused environment, contact center agents face the challenge of resolving...
Enhancing Public Safety Communications: A Two-Decade Partnership with a New York-Based 911 Center August 23rd, 2024 Written by Lada Kozachok, Marketing Specialist For over two decades, Wilmac Technologies has partnered with a New York-based 911 center to...
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement May 30th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s fast-changing higher education scene where engaging students and...
Wilmac Technologies Relocates Headquarters to Five Star Bank Building in Downtown Rochester April 2nd, 2024 Written by Lada Kozachok Growth of Homegrown Product Sparks Culture Change Rochester, New York: Wilmac Technologies, a Rochester-based communications technology...
