Intelligent Virtual Agents (IVAs) in Public Safety: Enhancing Call-Taker Efficiency and Reducing Employee Burnout September 26th, 2024 Written by Lada Kozachok, Marketing Specialist In many communities, 911 is seen as the universal point of contact for all types of...
Copilot: Elevating Contact Center Performance with AI-Powered Real-Time Support September 4th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s sophisticated, customer-focused environment, contact center agents face the challenge of resolving...
Why Wilmac: Innovation and Collaboration Through Our Partner Program August 15th, 2024 Written by Grace Boesel As business and technology evolve, one consistency stands out: partnerships. Wilmac’s Partner Evolution: Valued-Added Reseller and Software Vendor At...
Maximizing Higher Ed’s Success with CCaaS: Attain More Efficient Recruitment, Student Support, & Alumni Engagement May 30th, 2024 Written by Lada Kozachok, Marketing Specialist In today’s fast-changing higher education scene where engaging students and...
Unveiling the Versatility of Microsoft Teams Compliance Recording Across Various Industries March 11th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Communications Compliance In today’s fast-paced business landscape, effective communication is the...
How CAD Integration Can Benefit Your PSAP February 27th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Public Safety In the dynamic realm of public safety, every second counts. From the moment an emergency call is placed to the dispatch of responders,...
