More Interactions, Less Slow-Down: How Bulk Export Transforms Customer Interaction Data Management
Written by Collin Giess, Software Engineer at Wilmac Tech
Export 1k Interactions at Once? Yep, We Built That
We work close enough with our customers to know that it’s common to need hundreds to thousands of call recordings for an audit at a moment’s notice. Maybe throw in a few hundred email files. Oh, and it’s needed by End-Of-Day…. so, we built Bulk Export into Continuity Replay.
This isn’t just another feature to add to our dropdown; Bulk Export lets you grab every file you need, in ONE JOB.
Why Bulk Export? Because Exporting Only 20 Files at a Time Is a Pain
We’ve heard these before:
“We’re being audited on our customer interactions from the last 2 quarters, but it takes me forever to export them in batches of 10 or 20.”
“I couldn’t even export my files from the previous system without paying a huge fee for proprietary or encrypted formats.”
“I don’t know how to locate these files specifically.”
…
These hours spent waiting, checking boxes, submitting, and repeating, possibly not even accessing the correct files, are not scalable and waste agent time.
So, we changed it.
Now, instead of watching your computer screen load forever, you can fire off one request for everything. Not only can it be large quantities, but the exact modality and specific agent. Whether it’s for an audit, a compliance pull, or to feed your AI tools, Bulk Export gives you what you need in minutes with tagged interactions for quality.
Built for Auditors, Analysts, and Anyone Who’s Tired of Repeating Themselves
Seriously, if you’re exporting hundreds of customer interactions, there’s usually a critical reason. Maybe it’s:
Prepping for an internal or external audit
Feeding interaction data into an analytics platform
Sharing a full conversation trail across teams
No matter what situation you face, Bulk Export is meant for you to move fast and flexibly.
Multiple modalities? Perfect. Different file types? No problem.
What Makes it Work
On the backend, Bulk Export supports all Continuity Replay modalities: voice, chat, email, and screen. It lets you select up to 1,000 interactions per export and includes unified output, so your files are packaged and accessible in one go.
Where do they go?
To a spreadsheet and then to be used how you intend.
The Bigger Picture: Data that Works for You
What I love most about this feature is how it ties into the bigger idea behind Continuity Replay.
You’ve got all this interaction data and now you can actually use it. Whether it’s compliance, QA, AI insights, or team collaboration, Bulk Export helps you unlock it fast.
You probably didn’t take this job because you love exporting files one at a time.
Bulk Export takes that off your plate. It’s fast, it’s simple, and it gets out of your way so you can focus on the parts of your job that matter.
