This year, Wilmac Technologies is excited to partner with Jewish Family Services for their annual school supply drive initiative. Together, our combined efforts are dedicated to empowering Pencils and Paper, a charity program serving as a classroom supply store,...
As emergency communications become more complex, public safety organizations need a reliable solution for recording and incident intelligence. We’ve talked about our experience with NICE Inform and the different modules offered within the platform before, but we’ll...
Call recording is a valuable tool for businesses to improve customer service, train employees, and comply with regulations. However, it’s important to understand the requirements for call recording retention and retrieval to ensure compliance and avoid legal...
The Greater Rochester Chamber of Commerce and its member technology companies are presenting their annual ROC on Tech 2023 full day conference. On Thursday, June 15th, Wilmac will be attending the conference for the second year to network with other local technology...
Quality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in many different organizations to improve the quality of a product or service. This relates to the many different practice groups we serve at Wilmac, including contact centers...
As companies look to differentiate themselves from the competition, customer experience has become a critical factor in achieving success. While there are many factors that contribute to customer experience, one significant area that companies should focus on is...