by Grace Boesel | Apr 20, 2026 | Webinar, Public Safety
Faster Call Response Starts with Smarter WFM Webinar, Public Safety Response time pressure often comes down to staffing reality. Even strong teams struggle to maintain service levels when demand shifts quickly, skill coverage is uneven, or supervisors are forced to...
by Grace Boesel | Apr 6, 2026 | Blog, Public Safety
911 SAVES Act: Why Telecommunicator Reclassification Can’t Wait Written by Emily Miller, Director of Marketing at Wilmac Technologies Published April 6th, 2026 Let's Get Into It Content Overview 2 3 911 SAVES Act: Why Telecommunicator Reclassification Can’t...
by Grace Boesel | Mar 30, 2026 | Webinar, Public Safety
Agentic AI & Its Impact on Employee Wellness Webinar, Public Safety Burnout and fatigue are no longer occasional issues in public safety communications. When staffing is tight, call volume is unpredictable, and last-minute changes hit mid-shift, the workload...
by Grace Boesel | Mar 10, 2026 | Blog, Public Safety
How Wilmac as a PSAP Technology Partner Supports AI Adoption Written by Grace Boesel, Marketing Specialist at Wilmac Technologies Published March 10th, 2026 At a Glance Wilmac is a PSAP technology partner, who has been supporting 911 centers and emergency...
by Grace Boesel | Mar 10, 2026 | Video, Public Safety
Mac: Agentic AI for PSAP WFM Video, Public Safety Agentic AI is here now, and it’s critical that 911 centers utilize it to improve employee wellness, allow faster call response time, and optimize overtime. Mac in Wilmac Continuity WFM is your scheduling,...
by Grace Boesel | Feb 26, 2026 | Blog, Public Safety
The Complete Guide to AI in 911 Centers Written by Emily Miller, Director of Marketing at Wilmac Technologies Published February 26th, 2026 At a Glance AI in 911 centers is no longer experimental. It is shaping daily operations. Agentic AI monitors conditions and...
