Ask the Experts: Debunking Chatbots and Voicebots Join the NICE CXone, Wilmac Tech, and Google Cloud teams as we discuss common myths surrounding AI, voicebots, and chatbots, and answer your most pressing questions on the role of virtual agents and cloud integration...
Gaining Control of Your Voice Data with Wilmac Tech Wilmac Technologies presents Gaining Control of Your Voice Data webinar , an informative webinar on Enterprise Information Archiving solutions provided by Wilmac Tech. Access the Recording Wilmac Technologies has...
Wilmac’s Guide to Legacy Voice Archive Management Join Wilmac’s Emily Miller and Mark Huber as they discuss Voice Archive Management – what it is, what it means, and what it can do for you. Access the Recording Do you need to extract and convert your...
How is the contact center work environment changing? How do I effectively manage a hybrid contact center? How do I create a positive customer experience with remote agents? To answer these questions, watch Engaging a Remote Workforce: 45 Tips in 45 Minutes on-demand...
Recording Microsoft Teams – Complete Communication Compliance Join Wilmac and NICE experts in a webinar tackling today’s compliance challenges and recording considerations. Learn about the Microsoft certified solution that ensures complete compliance assurance,...
Improve CX with Digital Transformation & Personalization Discover how leveraging digital tools and NICE CXone, an industry-leading solution, can enhance customer service, optimize workforce efficiency, and drive cost savings through personalized connections and...