Optimizing the productivity of contact center agents has developed into a science – it’s about getting the right agent, in the right place, at the right time. But, engaging your agents and retaining them isn’t always easy. In 10 Tips to Boosting Agent Engagement through WFM, experts from Wilmac and Business Systems Limited (UK) discuss why this topic is so important and guide you through 10 best-in-class tips to empowering and engaging your contact center agents. With the presenters having over 30 years of experience combined working in WFM and WEM, you’re sure to take away some proactive ideas and tips on how to improve efficiency and satisfy the agents in your contact center.
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