The growing importance of artificial intelligence and automation in the move to cloud communications can be a daunting concept to face for contact center leaders. When it comes to AI chatbots and voicebots, it’s critical to understand the history of virtual agents, the different kinds of bots, and the pros and cons of using them. One of the most important things to realize: bots are not a magic wand. The experts at Wilmac, NICE CXone, and Google Cloud come together to discuss the role of AI virtual agents and cloud integration in the contact center customer experience in Ask the Experts: Debunking AI Chatbots & Voicebots. This on-demand webinar will give you an overview of virtual agents and the criticality of putting in the significant time and effort to develop a well-rounded AI bot. They will also answer some questions on the topic in a panel discussion. Click here to access the webinar on-demand.

      If you’re looking to implement AI virtual agents into your contact center, a partner like Wilmac can help you do so. With years of experience under our belts and a consultative sales and service approach, we’re sure to help you reach your unique business goals. If you’re interested in talking more, please don’t hesitate to contact us.

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