Tune in as the experts at Wilmac discuss personalizing the customer journey in the contact center. Customer journey management is a critical component to creating satisfying experiences, which in turn improves the overall customer experience. Adding personalization to that mix gives organizations the opportunity to convert even more people into customers and retain their customer base.
In Personalizing the Customer Journey: A Fireside Chat with Wilmac, Contact Center Sales Director Steve O’Brien and Sales Engineer Charlie Snedden discuss best practices and key considerations when it comes to personalizing the customer journey in several different industries using their knowledge and experience. By putting a focus on personalized customer journey management, organizations can reduce costs, improve the quality of interactions, and increase revenue. How do you carry that out and achieve these results?