Continuity WFM
When team members move, your visibility should move with them. Continuity WFM helps you stay on top of every shift and station change so you can respond quickly, manage effectively, and keep your center running smoothly.
Eliminate
Eliminate manual effort with intelligent automation that streamlines scheduling, workflows, and administrative tasks.
Guarantee
Avoid blind spots by tracking team movement in real time, ensuring smooth transitions and consistent coverage.
Maintain
Guarantee compliance with secure, audit-ready communication records that are easy to access and always up to date.
Ready to transform your workflow? Learn How >>
Built for the Entire Operation
For Supervisors
- Create and manage shifts with ease – no Excel needed
- Stay aware of who is working and where they are, even as PSTs move between desks
- Approve time-off or break requests quickly and fairly
For Employees
- Access your schedule anytime, anywhere
- Submit break requests and shift changes without chasing someone down
- Get instant updates – no more confusion or miscommunication
For Operations Leaders
- Reduce admin overhead with automated workflows
- Ensure full coverage with fewer gaps and missed handoffs
- Stay ahead of compliance with reliable, audit-ready communication records
Why Continuity WFM?
Built for Desk-Based Teams, Not Retrofits
Unlike repurposed contact center tools, Continuity WFM was designed from the ground up for organizations where staffing desks; not just handling calls – is the priority. No jargon. No guesswork. Just tools that match the way you work.
No More Spreadsheets or Silos
Manual scheduling in Excel leads to version control issues, delays, and confusion. Continuity WFM centralizes your scheduling, communication, and staffing workflows so everything (and everyone) is aligned in one place.
Streamlined Workflows, Less Admin
From approving break requests to monitoring shift coverage, Continuity WFM reduces repetitive tasks and frees up time across the board. Fewer emails. Fewer errors. More time spent on what matters.
Puts Employees in Control
When employees can view schedules, request changes, and get real-time updates, they feel more informed and engaged. Continuity WFM empowers your team while keeping supervisors in control.
Respond Faster with Live Insights
Static schedules don’t reflect the realities of the workday. With real-time dashboards and communication visibility, supervisors can quickly adapt to call-outs, shift changes, or surges making smarter decisions on the fly.
See Continuity WFM in Action
Smart, intuitive, and built for how you work.
Get a closer look at the platform that’s changing the way desk-based teams manage scheduling, staffing, and communication. From shift creation to real-time visibility and employee self-service, Continuity WFM simplifies every part of workforce management.
