Downloadable Resources
Looking for a more in-depth white paper or eBook to learn more about the solutions and services Wilmac Technologies offers?
3 Things You Don’t Know about Your CCaaS Platform’s Long-Term Cold Storage
3 Things You Don't Know about Your CCaaS Platform's Long-Term Cold StorageWhat long-term cold storage means for your customer interaction data, and why it might be costing you more than you think.Are you aware of the hidden pitfalls of your CCaaS platform's long-term...
5 Essential Benefits to Customer Interaction Data Management in the Cloud
5 Essential Benefits of Customer Interaction Data Management in the Cloud What moving to the cloud means for you and your customer interaction data, and why managing it in the cloud is best. What does moving to the cloud mean, and why should I put my customer...
Enlighten XO: Accelerating Digital Transformation
Enlighten XO: Accelerating Digital TransformationeBookEveryone wants to leverage AI in their contact center - but where do you start? To deliver customer experiences (CX) that exceed expectations, you must go beyond guesswork. Learn how smart self-service transforms...
The Future is Calling: Why it’s Time to Upgrade your IVR to Intelligent Virtual Agents
The Future is Calling: Why it's Time to Upgrade your IVR to an IVA eBook Who’s answering the calls in your contact center? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s much more powerful...
Achieving Successful Call Recording Management through a Single Pane of Glass
Achieving Successful Call Recording Management through a Single Pane of GlassWhite PaperIs your current recorder nearing end-of-life or are you considering a transition to the cloud? Then there are several factors you must consider to ensure your call recording data...
Enterprise Voice Archiving for Non-Dummies
Enterprise Voice Archiving for Non-DummieseBookDo you record calls in your organization for compliance or quality purposes? Then what we do at Wilmac is relevant to you… and this eBook will give you great insight on how we can help you manage your voice needs. In...