Unlock Your Data
Convert recordings from proprietary or encrypted formats into an open, accessible format your team can actually use — on your own terms.
Customer Interaction Data Extraction
Data Extraction & Integrations Hub
The platform your data resides in shouldn't hold you back. Wilmac Continuity Replay can extract from or integrate with the following platforms — giving you complete control of your customer interaction data.
Is your data locked up? See if Wilmac Continuity Replay is right for you →
Why Undergo a Data Extraction & Conversion?
You have large amounts of data archived on your legacy or production system. But, how do you access and put it to use?
Your legacy or production system may be holding years of interaction data hostage. Call recordings, webchats, emails, and screen captures are only valuable if you can actually access them — and most legacy platforms make that harder than it should be.
Outdated or non-functional recording systems, missing metadata, limited search and replay capabilities, and proprietary or encrypted file formats all stand between your organization and its own data. That's a compliance risk, an operational bottleneck, and an untapped business asset all at once.
Wilmac's data extraction and conversion solutions cut through that. We convert your recordings into an accessible, open format and securely store them in Wilmac Continuity Replay — giving your team fast, searchable access to your interaction data without depending on the original vendor or platform.
With the ability to extract and convert over 50 proprietary formats, Wilmac moves you beyond legacy systems while maintaining compliance and continuity every step of the way.
Benefits of a Data Extraction & Conversion
Turn Data Into Insights
With your interaction data in an open format, you can leverage analytics and AI tools to surface actionable business insights.
Store Data Where You Want
No more maintaining aging infrastructure just to hold onto your recordings. Store your data in a secure solution like Wilmac Continuity Replay.
Stay Compliant with Confidence
Managing retention periods and meeting regulatory requirements is far easier when your data lives in an open, searchable archive you control.
Find What You Need, Fast
Wilmac Continuity Replay's search and replay capabilities let you locate specific recordings and conversations quickly.
NiCE
NICE is phasing out legacy call recording and WEM systems. Staying on these platforms increases risk and limits access to critical data. Wilmac helps you extract and preserve recordings, assess your current system, and transition to modern, best-fit replacements.
NICE Back-Office WFM NICE Engage NICE IEX NICE Inform NICE Interaction Management (NIM) NICE Mirra Series II NICE Perform NICE Perform Compliance NICE Perform eXpress NICE Performance Management NICE Real-Time Guidance Optimization NICE Recording eXpress (NRX) NICE Trading Recording (NTR) NICE Universe NICE Wordnet Series III NICECall Focus I, II, III NICECLS v8.8, 8.9, 9.0 NICELog
Verint
As Verint retires older call recording and WEM platforms, support and spare parts are phased out — leaving systems increasingly vulnerable and difficult to maintain. With over 20 years of experience, Wilmac helps you extract and preserve Verint recordings, evaluate your current system, and transition to a secure, modern replacement.
Other Legacy Systems & End-of-Life Solutions
Many legacy call recording and WEM systems from vendors like Calabrio, Genesys, Motorola, and others have reached end-of-life, with limited or no support available. Wilmac helps you extract and preserve recordings, assess risk, and transition from these discontinued platforms to modern solutions.
Audix Voicemail Blue Pumpkin Calabrio ONE v9.5, 10.4 Cisco AQM Cisco Webex CyberTech Dictaphone Freedom Dictaphone Guardian Dubber Enghouse Interactive Eventide Eyretel E500, E1000 Eyretel Mediastore Genesys PureConnect Motorola MCC7500 IP Radio Logger OAISYS Qfiniti Racal Mirra RedBox Quantify Revcord Talking Technology Bigmouth Teleopti TelStrat Engage Uptivity (CallCopy) Voice Print International (VPI) Weston Digital Audionet Wordnet Series I, II
CCaaS Integrations
Your data strategy doesn't end with legacy systems. You've moved to CCaaS — and could get hit with another vendor lock-in situation. Wilmac puts you back in control of your customer interaction data with API integrations to most CCaaS platforms.
Migration Support
Ready to unlock
your interaction data?
Talk to a Wilmac migration expert about extracting your data from any legacy platform and bringing it into Continuity Replay — where it stays accessible, compliant, and ready for AI.