Security Vulnerabilities
Unsupported systems no longer receive security patches — leaving your organization exposed to attacks that modern platforms have long since fixed.
Data Extraction
Cisco AQM Data Extraction
About Cisco AQM
If your organization has decided to move off Cisco AQM, version 8.5 and up, Wilmac helps you transition your files securely, efficiently, and with your customer interaction data intact.
Risks of Staying on Cisco AQM
- Some versions of Cisco AQM are no longer supported and therefore can no longer be updated for security, making customer interaction data vulnerable.
- Using an outdated Cisco AQM solution may result in compliance risks that could due to the lack of modern controls and auditability.
- Supporting end-of-life versions of Cisco AQM drives up IT spend due to maintenance contracts, outdated infrastructure, and resource strain.
- Outdated versions of Cisco AQM may be incompatible with your operating system or display poor performance.
How Wilmac Helps
If you are still using Cisco AQM and have interaction data locked up on it, Wilmac Technologies will work with you to move your data off the platform in a timeline that works with your compliance strategy.
If you would like to migrate your data from Cisco AQM, we recommend using our data archiving solution Wilmac Continuity Replay. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
What Happens to Your Interaction Data on Cisco AQM?
Nothing will change to your data except its location. Wilmac Tech’s migration and extraction exports will work with you to get your Cisco AQM data into Wilmac Continuity Replay, maintaining compliance and security. Once extracted, you will be able to move forward with an upgraded, future-proof platform to make your operations as efficient as possible.
Why Migrate
The risks of staying on Cisco AQM.
Every year on a legacy platform stacks up new risk. Here's what tends to break first — and why forward-thinking organizations move their data before they have to.
Rising Financial Costs
Maintaining a legacy platform gets more expensive every year — from premium vendor support contracts to the specialist knowledge required to keep it running.
Compliance Risk
When retention and audit workflows depend on a system that can no longer be updated, every regulatory request becomes a race against your own infrastructure.
Performance Issues
Modern operating systems, browsers, and networks were never designed with your legacy platform in mind — degradation, slowdowns, and outages become the new normal.
The Wilmac Approach
Extract. Convert. Archive.
Three steps to move your data off Cisco AQM and into a modern archive you actually control.
Extract
We pull your recordings out of the legacy platform — including proprietary or encrypted formats no one else can crack.
Convert
Recordings become open, searchable, AI-ready audio in an accessible format your team actually controls.
Archive
Everything lands in Wilmac Continuity Replay — a secure, compliant, vendor-neutral archive built for regulated industries.
Recommended Alternative
Wilmac Continuity Replay.
Once we've moved your data off Cisco AQM, Wilmac Continuity Replay is the platform we most often recommend. A vendor-neutral compliance archive with advanced search, replay, and AI-ready open formats.
Explore Wilmac Continuity Replay →- Vendor-neutral archive
- Advanced search & replay
- AI-ready open formats
- Automated retention policies
- Customer-managed encryption
Migration Support
Let's move your data
onto a modern archive.
Talk to a Wilmac migration expert about extracting your data from Cisco AQM and bringing it into Continuity Replay — where it stays accessible, compliant, and ready for AI.