Take Control of Your Interaction Data from Cisco Webex
Are you using expensive QM or WFM storage through Cisco Webex platforms? Wilmac Continuity Replay ingests those recordings directly and gives you a unified, compliance-ready archive that outlasts any retention window or platform migration.
Why Native Webex Storage Isn’t Enough
Cisco Webex is built to record interactions; it’s not meant to serve as your long-term compliance archive. Once data ages out or you move to a new platform, access to those recordings is gone.
Short Retention Windows
Webex Contact Center and Webex Calling have limited native retention periods. Recordings are not stored indefinitely, and once they’re purged, they’re gone. Even so, compliance obligations can extend years or decades.
Limited Search & Retrieval
Native Webex tools are built for real-time operations, not deep historical analysis. Searching across months or years of interactions, filtering metadata, or producing audit-ready exports is difficult at scale and time-consuming.
Compliance & Audit Risk
Without a true system of record, you risk being unable to produce evidence during audits, eDiscovery requests, or regulatory investigations. Scrambling to gather data is costly, both financially and reputationally.
Migration Exposure
If your organization migrates off Webex to another platform, your recordings don’t automatically follow you. Historical interactions become inaccessible unless you’ve established an independent archive before the transition.
One Unified Archive for Cisco Webex Interaction
Wilmac Continuity Replay extends the life of your Webex Contact Center and Webex Calling data with enterprise-grade archiving, search, and replay. Wilmac ingests each recording, along with its metadata, into a single unified archive.
- Retain audio, screen recordings, transcripts, and metadata well beyond Webex’s native limits
- Search across voice, screen, and digital channels in one place
- Locate records instantly for audits, eDiscovery, or QA review
- Meet SEC, FINRA, HIPAA, MiFID II, or other regulatory requirements
- Preserve access to historical recordings through a platform migration
For organizations on Webex Contact Center or Webex Calling, Continuity Replay becomes the long-term system of record for voice, screen, and digital interactions.
What Happens to Your Cisco Webex Data?
Whether you’re still running on Cisco Webex or have already migrated to another CCaaS platform, your interaction data stays fully under your control.
Wilmac Continuity Replay ingests recordings, metadata, and screen captures directly from Webex’s native recorders — storing everything in your preferred location, whether that’s a private cloud, object store, or on-premises archive. For Webex Contact Center customers, ingestion happens through Cisco’s official programmatic APIs. For Webex Calling customers, a webhook-driven connection ensures recordings are imported automatically as soon as each call completes.
The result is one platform and complete confidence in compliance,no matter what your Webex environment looks like today or where your technology strategy takes you tomorrow.