Limited Native Retention
Modern CCaaS platforms surface recordings for a short window before cold-storing them or dropping them from the UI. Compliance teams need years of instant-access history — Continuity Replay closes that gap.
Data Integration
Genesys Cloud Data Integration
About Genesys Cloud Integration
Still on or moving off Genesys Cloud (PureCloud)? Genesys delivers exceptional CX, but not lasting compliance. Wilmac empowers you to own and protect every voice and digital interaction in a true system of record.
Why Native Genesys Cloud Storage Isn’t Enough
Genesys retention policies cap at five years unless no org-wide maximum exists. This restriction risks compliance gaps for data needing longer or permanent retention.
After a set period, recordings move to long-term storage. Restoring them triggers a new retention period, adding risk, extra admin work, and potential gaps if settings are missed.
Screen recordings max out at one year. Longer retention requires manual export to external storage, creating a major compliance gap.
Relying on Genesys Cloud policies means depending on settings that can change, creating risk of expired data and costly audits or legal issues.
How Wilmac Helps
Wilmac Continuity Replay is a single, authoritative system where voice and interaction data stays secure, immutable, and instantly searchable for as long as regulations or business needs require.
It closes the compliance and longevity gaps Genesys Cloud cannot, allowing you to:
- Retain audio, chat, and metadata far beyond five years to meet SEC, FINRA, HIPAA, or MiFID II requirements.
- Consolidate legacy and live Genesys interactions in one searchable, audit-ready archive.
- Retrieve records instantly without worrying about policy expirations or manual exports.
With Wilmac Continuity Replay, you are free from Genesys Cloud’s retention limits and gain a permanent golden source of truth for all interaction data.
What Happens to Your Genesys Cloud Data?
Whether you have moved off Genesys Cloud or still run it today, your data stays fully under your control.
Wilmac Continuity Replay integrates seamlessly with Genesys Cloud and stores recordings and interaction data in your preferred environment such as private cloud, object store, or on-premises. It automates offload before Genesys retention policies expire, ensuring every call, screen recording, and digital interaction is preserved for as long as needed.
The result is one platform, one pane of glass, and complete confidence in compliance.
Why Add Wilmac
Where native Genesys Cloud Integration falls short.
Modern platforms are built for real-time operations — not for the long-term retention, deep search, and cross-platform archive strategy compliance teams actually need.
Search & Retrieval Constraints
Native search was built for daily operations, not audits. Time windows are narrow, result caps are low, and cross-channel search is often unavailable when investigations need it most.
Vendor Lock-In
Your recordings are only as portable as your CCaaS vendor allows. Continuity Replay stores your data in an open format you own — even as your platform strategy evolves.
Compliance Exposure
Regulators don't care that your platform's native retention has a limit. Continuity Replay closes the gap between what your vendor stores and what your compliance obligations require.
The Wilmac Approach
Access. Enrich. Retain.
Three steps to layer Continuity Replay onto Genesys Cloud Integration — without disrupting your current setup.
Access
We connect to your platform via API — nothing moves out of your cloud, and native workflows keep running exactly as they do today.
Enrich
Recordings become searchable, transcribable, AI-ready in a unified archive that spans past and current systems.
Retain
Your data stays retained for as long as regulators require — with encryption you control and open formats that outlast any single vendor.
Recommended Companion
Wilmac Continuity Replay.
To close the gaps in Genesys Cloud Integration, Wilmac Continuity Replay is the platform we most often recommend layering alongside. A vendor-neutral compliance archive with advanced search, replay, and AI-ready open formats.
Explore Wilmac Continuity Replay →- Vendor-neutral archive
- Advanced search & replay
- AI-ready open formats
- Automated retention policies
- Customer-managed encryption
Integration Support
Let's layer a modern archive
onto Genesys Cloud Integration.
Talk to a Wilmac integration expert about connecting Genesys Cloud Integration to Continuity Replay so your recordings stay retained, searchable, and AI-ready for as long as regulators require.