Security Vulnerabilities
Unsupported systems no longer receive security patches — leaving your organization exposed to attacks that modern platforms have long since fixed.
Data Extraction
NICE Inform Data Extraction
About NICE Inform Extraction
Certain versions of this product are no longer supported and introduce growing risks for your institution. Wilmac helps you identify if your instance of NICE Inform is obsolete, and transitions you off the platform securely, efficiently, and with your data intact.
Risks of Staying on NICE Inform
- Older versions of NICE Inform are no longer supported and therefore can no longer be updated for security, making them vulnerable to cyber attacks.
- Obsolete versions of NICE Inform may be more expensive to maintain with required premiums to vendor.
- Using obsolete versions of NICE Inform may result in legal or compliance risks that could become a lawsuit.
- Old versions of NICE Inform may be incompatible with your operating system or display poor performance.
How Wilmac Helps
If you are using certain versions of NICE Inform, Wilmac Technologies can provide managed, professional, and maintenance services to ensure you’re getting full use out of the platform, and decommission you off if needed. We have been a premier provider of NICE Inform for over 30 years, and our extensive network of customers in the northeastern United States and southeastern Canada can speak to our responsive and exceptional customer support.
If you have data that you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, you should consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. Wilmac Technologies has worked with NICE Inform’s NMF, nonstandard WAV file format and can consolidate your recordings into one single portal for easy access.
What Happens to Your NICE Inform Data?
Nothing will change to your data except it’s location. Wilmac Tech’s migration and extraction exports will work with you to get your NICE Inform data into an alternative solution, maintaining compliance and security. Once extracted, we will decommission your legacy system, allowing you to move forward with an upgraded, future-proof platform to make your operations as efficient as possible.
Why Migrate
The risks of staying on NICE Inform Extraction.
Every year on a legacy platform stacks up new risk. Here's what tends to break first — and why forward-thinking organizations move their data before they have to.
Rising Financial Costs
Maintaining a legacy platform gets more expensive every year — from premium vendor support contracts to the specialist knowledge required to keep it running.
Compliance Risk
When retention and audit workflows depend on a system that can no longer be updated, every regulatory request becomes a race against your own infrastructure.
Performance Issues
Modern operating systems, browsers, and networks were never designed with your legacy platform in mind — degradation, slowdowns, and outages become the new normal.
The Wilmac Approach
Extract. Convert. Archive.
Three steps to move your data off NICE Inform Extraction and into a modern archive you actually control.
Extract
We pull your recordings out of the legacy platform — including proprietary or encrypted formats no one else can crack.
Convert
Recordings become open, searchable, AI-ready audio in an accessible format your team actually controls.
Archive
Everything lands in Wilmac Continuity Replay — a secure, compliant, vendor-neutral archive built for regulated industries.
Recommended Alternative
Wilmac Continuity Replay.
Once we've moved your data off NICE Inform Extraction, Wilmac Continuity Replay is the platform we most often recommend. A vendor-neutral compliance archive with advanced search, replay, and AI-ready open formats.
Explore Wilmac Continuity Replay →- Vendor-neutral archive
- Advanced search & replay
- AI-ready open formats
- Automated retention policies
- Customer-managed encryption
Migration Support
Let's move your data
onto a modern archive.
Talk to a Wilmac migration expert about extracting your data from NICE Inform Extraction and bringing it into Continuity Replay — where it stays accessible, compliant, and ready for AI.