Security Vulnerabilities
Unsupported systems no longer receive security patches — leaving your organization exposed to attacks that modern platforms have long since fixed.
Data Extraction
Verint Impact 360 Call Recording Extraction
About Verint Impact 360 Call Recording
This product is no longer supported and introduces growing risks for your institution. Wilmac helps you transition off Verint Impact 360 Call Recording securely, efficiently, and with your data intact.
Risks of Staying on Verint Impact 360 Call Recording
Verint Impact 360 Call Recording is no longer supported and therefore can no longer be updated for security, making it vulnerable to cyber attacks.
Verint Impact 360 Call Recording may be more expensive to maintain with required premiums to vendor.
Using Verint Impact 360 Call Recording may result in legal or compliance risks that could become a lawsuit.
Verint Impact 360 Call Recording may be incompatible with your operating system or display poor performance.
How Wilmac Helps
If you are still using Verint Impact 360 Call Recording, Wilmac Technologies strongly suggests upgrading as soon as possible. We will work with you to recommend the next best-fit solution from our portfolio depending on your industry and organizational requirements.
If you would like to migrate your data from Verint Impact 360 Call Recording, you should also consider our data archiving solution Continuity Replay. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
What Happens to Your Verint Impact 360 Call Recording Data?
Nothing will change to your data except it’s location. Wilmac Tech’s migration and extraction exports will work with you to get your Verint Impact 360 Call Recording data into an alternative solution, maintaining compliance and security. Once extracted, we will decommission your legacy system, allowing you to move forward with an upgraded, future-proof platform to make your operations as efficient as possible.
Why Migrate
The risks of staying on Verint Impact 360 Call Recording.
Every year on a legacy platform stacks up new risk. Here's what tends to break first — and why forward-thinking organizations move their data before they have to.
Rising Financial Costs
Maintaining a legacy platform gets more expensive every year — from premium vendor support contracts to the specialist knowledge required to keep it running.
Compliance Risk
When retention and audit workflows depend on a system that can no longer be updated, every regulatory request becomes a race against your own infrastructure.
Performance Issues
Modern operating systems, browsers, and networks were never designed with your legacy platform in mind — degradation, slowdowns, and outages become the new normal.
The Wilmac Approach
Extract. Convert. Archive.
Three steps to move your data off Verint Impact 360 Call Recording and into a modern archive you actually control.
Extract
We pull your recordings out of the legacy platform — including proprietary or encrypted formats no one else can crack.
Convert
Recordings become open, searchable, AI-ready audio in an accessible format your team actually controls.
Archive
Everything lands in Wilmac Continuity Replay — a secure, compliant, vendor-neutral archive built for regulated industries.
Recommended Alternative
Wilmac Continuity Replay.
Once we've moved your data off Verint Impact 360 Call Recording, Wilmac Continuity Replay is the platform we most often recommend. A vendor-neutral compliance archive with advanced search, replay, and AI-ready open formats.
Explore Wilmac Continuity Replay →- Vendor-neutral archive
- Advanced search & replay
- AI-ready open formats
- Automated retention policies
- Customer-managed encryption
You may also consider
Wilmac Continuity Capture
Enterprise-grade compliance recording for Microsoft Teams, Zoom, voice, and screen — built for regulated industries.
NiCE CXone Mpower
A cloud contact center platform with AI-driven CX and workforce optimization.
Five9
A cloud contact center platform with intelligent virtual agents and omnichannel routing.
Migration Support
Let's move your data
onto a modern archive.
Talk to a Wilmac migration expert about extracting your data from Verint Impact 360 Call Recording and bringing it into Continuity Replay — where it stays accessible, compliant, and ready for AI.