Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
How CAD Integration Can Benefit Your PSAP
How CAD Integration Can Benefit Your PSAPFebruary 27th, 2024 Written by Lada Kozachok, Marketing Specialist Blog, Public SafetyIn the dynamic realm of public safety, every second counts. From the moment an emergency call is placed to the dispatch of responders,...
Healthcare Spotlight: Data Archiving for Compliance with Retention Periods
Healthcare Spotlight: Data Archiving for Compliance with Retention PeriodsFebruary 22nd, 2022 Written by Emily Miller, Director of Marketing Blog, Enterprise Information ArchivingRetaining records are no stranger to healthcare payers and providers, who are subject to...
Insurance Spotlight: Data Management & Archiving for Compliance
Insurance Spotlight: Data Management & Archiving for ComplianceJanuary 29th, 2024 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingHow do you guarantee compliance as an insurance organization managing...
5 Benefits of Adding a Workforce Management Solution to Your PSAP
5 Benefits of Adding a Workforce Management Solution to Your PSAPJanuary 3rd, 2024 Written by Charlie Snedden, Sales Engineer Blog, Public SafetyAs a Sales Engineer, I’ve collaborated with prominent United Kingdom police forces, focusing on an often underutilized yet...
Know What to Expect: Implementing NICE Inform with Wilmac Technologies
Know What to Expect: Implementing NICE Inform with Wilmac TechnologiesDecember 4th, 2023 Written by Lada Kozachok, Marketing Specialist Blog, Public SafetyNICE Inform is a public safety and incident information management platform provided by NICE and powered by...
Banking & Financial Spotlight: Data Archiving and Compliance with Retention Periods
Banking & Financial Spotlight: Data Archiving and Compliance with Retention PeriodsNovember 14th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Enterprise Information ArchivingIf you work for a banking or financial services...
Understanding Enlighten AI: The 5 Products You Need to Know
Understanding Enlighten AI: The 5 Products You Need to KnowNovember 7th, 2023 Written by Ben Bowen, Director of Sales Operations Blog, Cloud Contact CenterOur industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent...
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and Security
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and SecurityOctober 4th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Enterprise Information ArchivingIn today's fast-paced business landscape, preserving contact...
IVA vs. IVR: What’s the Difference?
IVA vs. IVR: What’s the Difference? October 3rd, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you...
NICE Inform Elite: The Comprehensive Public Safety Recording Platform
NICE Inform Elite: The Comprehensive Public Safety Recording PlatformJune 23rd, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyAs emergency communications become more complex, public safety organizations need a reliable solution for...
Call Recording Retention and Retrieval: What You Need to Know
Call Recording Retention and Retrieval: What You Need to KnowJune 16th, 2023 | Last Updated June 12th, 2025 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingYour organization’s ability to meet call recording...
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPs
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPsMay 22nd, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyQuality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in...