Blog
All of the curated content the Wilmac Technologies team has put together to help you navigate the tech landscape.
Understanding Enlighten AI: The 5 Products You Need to Know
Understanding Enlighten AI: The 5 Products You Need to KnowNovember 7th, 2023 Written by Ben Bowen, Director of Sales Operations Blog, Cloud Contact CenterOur industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent...
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and Security
Navigating the Complexities of Contact Center Call Recording Storage: Challenges, Compliance, and SecurityOctober 4th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Enterprise Information ArchivingIn today's fast-paced business landscape, preserving contact...
IVA vs. IVR: What’s the Difference?
IVA vs. IVR: What’s the Difference? October 3rd, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact Center We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you...
NICE Inform Elite: The Comprehensive Public Safety Recording Platform
NICE Inform Elite: The Comprehensive Public Safety Recording PlatformJune 23rd, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyAs emergency communications become more complex, public safety organizations need a reliable solution for...
Call Recording Retention and Retrieval: What You Need to Know
Call Recording Retention and Retrieval: What You Need to KnowJune 16th, 2023 | Last Updated December 27th, 2024 Written by Garry White, Enterprise Information Archiving Sales Director Blog, Enterprise Information ArchivingYour organization’s ability to retain and...
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPs
Transforming Public Safety: How Quality Assurance Drives Positive Change in PSAPsMay 22nd, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyQuality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in...
From Data to Delight: Leveraging Business Intelligence for Improved CX
From Data to Delight: Leveraging Business Intelligence for Improved CXApril 26th, 2023 Written by Emily Miller, Director of Marketing Blog, Cloud Contact CenterAs companies look to differentiate themselves from the competition, customer experience has become a...
What is Enterprise Information Archiving and Why Does it Matter?
What is Enterprise Information Archiving and Why Does it Matter?April 12th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Enterprise Information ArchivingEnterprise Information Archiving: we’ve mentioned it before. Our Continuity Replay solution falls into...
Ontario NG911 Funding: What You Need to Know
Ontario NG911 Funding: What You Need to KnowMarch 29th, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyAs Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is...
Why Personalization is Key to Delivering an Exceptional Customer Journey
Why Personalization is Key to Delivering an Exceptional Customer JourneyMarch 6th, 2023 Written by Charlie Snedden, Sales Engineer Blog, Cloud Contact CenterA customer journey refers to the series of interactions and touchpoints that a customer has throughout their...
Why Unified Communications Recording is a Must-Have for Your Organization
Why Unified Communications Recording is a Must-Have for Your OrganizationFebruary 15th, 2023 Written by John Joyce, Global Head of Communications Compliance Blog, Communications ComplianceUnified communications recording refers to the process of capturing and storing...
3 Key NICE Inform Tools You Need to Know
3 Key NICE Inform Tools You Need to KnowJanuary 17th, 2023 Written by John McDonnell, Public Safety Sales Director Blog, Public SafetyNICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an incident,...
