Legacy Data Extraction Hub
Legacy technology shouldn’t hold you back. Wilmac helps you transition off your outdated on-premises call recording and workforcement engagement systems, preserving critical data and guiding you to future-ready solutions.
Access
Extract and preserve data from legacy systems to meet compliance and retention needs.
Advise
Get expert recommendations on what to retire, what to keep, and how to move forward.
Replace
Migrate to modern solutions that reduce risk, cut costs, and improve performance.
NICE Legacy Systems and End-of-Life Solutions
NICE is phasing out legacy call recording and WEM systems, along with their support and spare parts. Staying on these platforms increases risk and limits access to critical data.
Wilmac helps you extract and preserve recordings, assess your current system, and transition to modern, best-fit replacements.
Don’t see your NICE product listed? Contact us with your system details.
NICE Back-Office WFM
NICECall Focus I
NICECall Focus II
NICECall Focus III
NICECLS v8.8, 8.9, 9.0
NICE Engage v6.x, 7.x
NICE IEX Workforce Management
NICE Inform
NICE Interaction Management (NIM)
NICELog v7, 8.8, 9.0
NICELog v8.9
NICE Mirra Series II
NICE Perform v1.x, 2.x, 3.x
NICE Perform Compliance
NICE Perform eXpress v1.0, 2.1, 3.0
NICE Performance Management
NICE Real-Time Guidance Optimization
NICE Recording eXpress (NRX) v5.x, 6.x
NICE Trading Recording (NTR) v5.x, 6.x
NICE Universe
NICE Wordnet Series III
Verint Legacy Systems and End-of-Life Solutions
As Verint retires older call recording and WEM platforms, support and spare parts are phased out, leaving systems increasingly vulnerable and difficult to maintain.
With over 20 years of experience, Wilmac helps you extract and preserve Verint recordings, evaluate your current system, and transition to a secure, modern replacement.
Don’t see your Verint product listed? Contact us with your system details.
Verint Audiolog (Mercom)
Verint Impact 360 Call Recording
Verint Impact 360 WFM
Verint Ultra
Other Legacy Systems and End-of-Life Solutions
Many legacy call recording and WEM systems from vendors like Calabrio, Genesys, ASC, Motorola, and others have reached end-of-life, with limited or no support available.
Wilmac helps you extract and preserve recordings, assess risk, and transition from these discontinued platforms to modern solutions.
Don’t see your product listed? Contact us with your system details.
ASC Marathon Evolution
ASC Neo
Audix Voicemail
Blue Pumpkin
Calabrio ONE v9.5, 10.4
CyberTech
Dictaphone Guardian
Dictaphone Freedom
Enghouse Interactive
Eventide
Eyretel E500, E1000
Eyretel Mediastore
Genesys PureConnect
Motorola MCC7500 IP Radio Logger
OAISYS
Qfiniti
Racal Mirra
Racal Wordnet Series I
Racal Wordnet Series II
RedBox Recorders (RedBox Quantify)
Revcord
Talking Technology Bigmouth
Teleopti
Uptivity (formerly CallCopy)
Voice Print International (VPI)
Weston Digital Audionet
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