NICE Real-Time Guidance Optimization
NICE Real-Time Guidance Optimization harnesses analytics, AI, and automation to provide real-time insights, designed to drive better outcomes through continuous employee guidance.
Overview: NICE Real-Time Guidance Optimization
NICE Real-Time Guidance Optimization is designed to enhance real-time guidance and support within organizations, specifically contact center environments. It leverages advanced analytics, artificial intelligence, and automation to provide immediate insights, helping businesses make informed decisions and improve customer interactions in real time.
This solution optimizes operational efficiency, boosts customer satisfaction, and drives better business outcomes by enabling continuous monitoring and guidance for employees during customer interactions.
Support for NICE Real-Time Guidance Optimization
If you are still using NICE Real-Time Guidance Optimization, Wilmac Technologies can recommend the next best-fit workforce engagement management solution from our solution portfolio, depending on your industry and organizational requirements.
If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay Cloud. Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
Enterprise Information Archiving
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Cloud Contact Center
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What makes Wilmac Technologies different?
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.
In-house Development of our Enterprise Information Archiving Portfolio
After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.