NICE Universe is Discontinued
Let’s Get You to What’s Next
This product is no longer supported and introduces growing risks for your institution. Wilmac helps you transition off NICE Universe securely, efficiently, and with your data intact.
Risks of Staying on NICE Universe
Security Vulnerabilities
NICE Universe is no longer supported and therefore can no longer be updated for security, making it vulnerable to cyber attacks
Increased Financial Costs
NICE Universe may be more expensive to maintain with required premiums to vendor.
Compliance Risks
Using obsolete NICE Universe may result in legal or compliance risks that could become a lawsuit.
Slow Response Time
Obsolete NICE Universe may be incompatible with your operating system or display poor performance.
How Wilmac Helps
If you are still using NICE Universe, Wilmac Technologies strongly suggests upgrading your communications recording system as soon as possible. We will work with you to recommend the next best-fit customer interaction recording solution from our portfolio depending on your industry and organizational requirements.
If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
What Happens to Your NICE Universe Data?
Nothing will change to your data except it’s location. Wilmac Tech’s migration and extraction exports will work with you to get your NICE Universe data into an alternative solution, maintaining compliance and security. Once extracted, we will decommission your legacy system, allowing you to move forward with an upgraded, future-proof platform to make your operations as efficient as possible.