Access and Archive Your Telstrat Engage Interaction Data
If your organization has decided to move off Telstrat Engage on-prem, Wilmac helps you transition your call recordings, webchats, emails, or screen recordings securely, efficiently, and with your customer interaction data intact.
Risks of Keeping Your Interaction Data in Telstrat Engage
Security Vulnerabilities
Telstrat Engage is no longer supported and therefore can no longer be updated for security, making it vulnerable to cyber-attacks.
AI Initiatives
Using a legacy Telstrat Engage environment makes your data dormant and therefore inaccessible for future initiatives like AI.
Compliance Risks
Using Telstrat Engage may result in compliance risks and inability to produce recordings for an audit.
Increased Financial Costs
Telstrat Engage is more expensive to maintain with required premiums to vendor.
How Wilmac Helps
If you are still using Telstrat Engage and have interaction data locked up on it, Wilmac Technologies will work with you to move your data off Telstrat Engage in a timeline that aligns with your compliance strategy.
If you would like to migrate your call recordings, emails, webchats, or screen recordings from Telstrat Engage, we recommend using our data archiving solution Wilmac Continuity Replay. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
What Happens to Your Telstrat Engage Data?
Nothing will change to your data except its location. Wilmac Tech’s migration and extraction exports will work with you to get your interaction data on Telstrat Engage into Wilmac Continuity Replay, maintaining compliance and security. Once extracted, you will be able to move forward with an upgraded, future-proof platform to make your operations as efficient as possible.