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AI Agents
AI Agents
Mac — PSAP AI Agent AI scheduling, forecasting & staff reporting for 911 centers
Archie — Enterprise AI Agent Intelligent archiving, retrieval & compliance monitoring
For 911 Centers
911 Centers Hub
Built for the centers that can't afford to fail.
Purpose-built workforce management, recording, and AI for public safety answering points.
Explore 911 solutions →
Products Wilmac Continuity WFM Workforce management purpose-built for PSAPs Mac — PSAP AI Agent AI scheduling & forecasting inside Wilmac Continuity WFM NiCE Inform Incident recording, QA, NG911 & real-time metrics
Solutions PSAP Workforce Management Staffing, scheduling & floor management for 911 Next Generation 911 NG911-ready recording & incident reconstruction Quality Assurance Call evaluation & dispatcher performance monitoring Incident Recording & Reconstruction Capture and replay every interaction for investigations
For Trading Floors
Trading Floors Hub
Compliance-grade recording for regulated environments.
Trade reconstruction, turret recording, and communication compliance for financial institutions.
Explore trading floor solutions →
Products Wilmac Continuity Replay Vendor-neutral compliance archive for all interactions Archie — Enterprise AI Agent AI-powered compliance monitoring & investigation Wilmac Continuity Automated Automated quality management for recorded interactions Wilmac Continuity Capture Omnichannel interaction capture & storage
Solutions Unified Communications Recording Turret, Teams, Zoom & more Verint Financial Compliance Enterprise-grade Teams & Zoom recording on the Verint Verba platform Monitoring & Compliance Ongoing surveillance and regulatory compliance Enterprise Information Archiving Secure, scalable long-term data archiving Customer Interaction Data Extraction Migrate and integrate interaction data from legacy systems
For Contact Centers
Contact Centers Hub
Modern CX technology for omnichannel contact centers.
Cloud contact center, AI agent assist, omnichannel recording, and workforce management.
Explore contact center solutions →
Products & Partners Wilmac Continuity Replay Omnichannel interaction archive & compliance replay Archie — Enterprise AI Agent AI-powered quality management & compliance monitoring Wilmac Continuity Automated Automated quality management for contact centers Five9 Cloud contact center platform with AI-driven CX NiCE CXone Mpower AI-powered CX + workforce optimization platform
Solutions Customer Experience End-to-end CX strategy & technology solutions CCaaS Workforce Management Scheduling, forecasting & performance management Enterprise Information Archiving Secure, scalable long-term data archiving Customer Interaction Data Management Consolidate call recordings, chats, emails & video into one archive
Services
Services
Professional Services Hands-on implementation, project management & training Managed Services Ongoing monitoring, patching & day-to-day operations Consulting Services Strategic guidance and objective solution design Sales Engineering Technical expertise throughout your evaluation process
Support Dedicated support for all Wilmac products Open a Support Ticket Get help from our team quickly Legacy Data Extraction Migrate data off legacy recording & WEM platforms
Resources
Resources
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About
About Wilmac
Leadership Meet the team driving Wilmac forward History 30+ years of expertise and milestones Partners Technology and channel partner ecosystem
Careers Join the Wilmac team News Press releases and company announcements

Maximizing your PSAP’s Potential: Leveraging Quality Assurance (Download Success)

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Wilmac Technologies delivers AI-powered customer interaction and workforce optimization solutions for communications centers across public safety and highly regulated industries.

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Locations

Rochester, NY HQ

100 Chestnut St, Suite 1004
Rochester, NY 14604

New York City, NY

345 7th Ave, Ste. 404
New York, NY 10001

Toronto, ON

5955 Airport Rd, Ste. 140
Mississauga, Ontario L4V 1R9

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