Wilmac Technologies Announces Partnership with Five9 to Achieve Seamless Compliance with Data Retention Requirements
Written by Emily Miller, Director of Marketing
Continuity Replay Cloud now available on the Five9 CX Marketplace
Rochester, New York: Wilmac Technologies today announced its partnership with Five9, the intelligent CX platform provider. The collaboration, with Wilmac Technologies becoming a part of Five9’s Independent Software Vendor (ISV) program, gives customers the ability to access and manage their customer interaction data in a unified, cloud-based portal.
In many regulated industries such as financial services, insurance, and healthcare, these organizations are subject to stringent retention requirements around their customer interaction data like call recordings, emails, webchats, videos, and more. As these organizations move to cloud contact center platforms like Five9, many are stuck maintaining their previous system because their recordings are inaccessible to them.
Wilmac’s data management and archiving solution, Continuity Replay Cloud, extracts, converts, and ingests omnichannel data from any telephony, contact center, and data storage platform, allowing organizations to manage their customer interaction data all in one place.
Being welcomed into Five9’s prestigious ISV program allows Wilmac to take another step forward in its cloud journey with Continuity Replay Cloud, providing a means to scale and customize the product further to meet the data management and archiving needs of enterprises around the globe.
“This is a huge step forward for our Continuity Replay Cloud solution,” said Wilmac’s Vice President of Strategic Alliances James Giblin. “Becoming a part of Five9’s ISV program opens up our solution to more possibilities in the CX space like customer journey mapping, sentiment analysis, and more. Customer interaction data is gold – and the Wilmac/Five9 partnership puts our customers in complete control of it.”
“We are really pleased to be working with Wilmac Technologies,” said Five9 ISV Senior Director Partnerships, Brian Bitsky. “Our customers are constantly dealing with difficult and complex situations so they can comply with their data retention requirements. A partner like Wilmac Technologies simplifies how our customers leverage their customer interaction data further to better serve their customers while also remaining compliant.”
You can now find Wilmac’s Continuity Replay Cloud solution on Five9’s CX Marketplace.
About Five9
About Wilmac Technologies
Wilmac Technologies is a premier global provider of sales, professional services, and support for the world’s most widely used Communications and Customer Experience technologies. Through its own development, partnerships, and leading vendors, Wilmac Technologies is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac Technologies serves industries in North America including highly regulated institutions (financial services, healthcare, and insurance), Contact Centers, and Public Safety Organizations.
