Wilmac Continuity Replay
Turn your historical and current customer interaction data into a future-proof resource. Wilmac Continuity Replay is a contact center data continuity platform that converts your proprietary data into a searchable, secure, browser-based archive, ready for compliance checks, audits, and AI-driven insights.
Managing call recordings, emails, chats, and more should be simple, secure, and cost-effective. But too often, it's fragmented, locked down, and expensive.
You're required to retain customer interactions for years, but compliance is overwhelming and expensive.
Wilmac Continuity Replay ensures compliance while cutting costs — and makes your data instantly accessible.
Critical interaction data is stuck in legacy systems, locked in vendor-specific formats you can't easily access or migrate.
Wilmac Continuity Replay extracts, converts, and unlocks legacy data so you can finally move forward.
You can't make informed decisions when data is spread across platforms that don't communicate with each other.
Wilmac Continuity Replay unifies all interactions — calls, emails, chats, and more — into one searchable, compliant platform.
Your data is archived with your CCaaS provider, but it's not working for you — and you're paying premium prices just to store it.
Wilmac Continuity Replay gives you full control in an accessible format — ready for AI from day one.
Wilmac Continuity Replay is a contact center data continuity platform that converts your proprietary data into a searchable, secure, browser-based archive — ready for compliance checks, audits, and AI-driven insights.
Unlike siloed legacy systems and vendor-locked storage, Wilmac Continuity Replay ingests data from any telephony, CCaaS, or storage platform — NICE, Genesys, Five9, Zoom, Webex — and brings it into one unified, accessible place you actually own and control.
Everything you need to centralize, secure, and unlock the value of your customer interactions — across every channel and every system.
Ingest data from any telephony, CCaaS, or storage platform to eliminate silos, unify channels, and reduce costs.
Manage, archive, and regularly pull production data to reduce costs and reliance on vendor-provisioned storage.
Built for regulated industries — banking, financial services, healthcare, and insurance — with strict retention rules. Automate retention periods and ensure seamless access for audits and legal holds.
Your data stays encrypted at every stage — even in transit — with your own customer-managed keys. You own it. We can't access it.
Quickly find and retrieve any interaction with customizable search. All audio files can be integrated with transcription — or transcribed on demand — to make them fully searchable.
Convert your data into an open format, enabling AI, analytics, transcription, and reporting tools to work with your interaction data immediately.
As your recording systems change, your archival solution does not need to. With data accessible, doors are unlocked for deeper AI-driven value from every interaction.
Extract and store recordings without maintaining outdated applications or databases. Finally retire the systems that are draining your budget.
Store and access calls, emails, chats, IMs, video, screen shares, SMS, and social media interactions — all in one place, in one platform.
Archie is the AI agent built into Wilmac Continuity Replay — purpose-built for regulated industries. It doesn't just store your interaction data; it works with it, surfacing insights, flagging compliance risks, and answering questions in plain language.
Archie is built into Wilmac Continuity Replay — no separate login.
Get a closer look at the platform that's expanding interaction data capabilities.
Built for regulated industries where compliance isn't optional, data retention is mandatory, and the cost of getting it wrong is high.
Secure, compliant storage and retrieval for call recordings, customer communications, and transaction data for audits, fraud investigations, and regulatory requirements.
Instant access to client interactions across voice, email, and chat to ensure compliance while reducing costly long-term data storage fees.
A centralized archive for policyholder calls, claims documentation, and underwriting records to meet mandated retention requirements.
Secure, HIPAA-compliant archive for patient interactions, telehealth communications, and provider calls to streamline compliance and improve operational efficiency.
Cost-effective management and retention of customer interactions for compliance with regulatory commissions, while preparing for audits and disputes.
Your retention period depends on your industry and jurisdiction.
See Your Industry →Wilmac Continuity Replay is priced per file based on your contact center's database size and configuration. Reach out and we'll build the right package together.
Pricing is based on number of files. No generic tiers — just a package built for your communications center.
From first conversation to go-live, here's how we work with your organization.
We learn about your file count, file type, and organizational needs.
You receive a per-file count proposal based on your contact center's specific needs.
Our team configures the platform to match your retention regulations and integrations.
You're live with full support and platform updates included.
Answers to the questions we hear most from IT teams, compliance managers, and contact center directors about our vendor-neutral archival platform.
Yes. Wilmac Continuity Replay supports compliance rules like GDPR, Dodd-Frank, FINRA, HIPAA, and more.
Yes. Wilmac Continuity Replay brings together historical recordings into the same platform as current CCaaS recordings, unifying your data regardless of when or where it was captured.
Your retention period depends on your industry and jurisdiction. Please refer to our retention period guide: Call Recording Retention Requirements →
Wilmac Continuity Replay runs on AWS with security protocols in place. You have full control of your data — we cannot access it. Please reach out to us for more details.
Most likely yes. We integrate with most CCaaS platforms including NICE, Five9, Genesys, Zoom, and Webex. If you don't see yours listed, please reach out — we work with organizations to support their specific integration needs.
Yes. Wilmac Continuity Replay is built for advanced search and replay across all archived interactions. All audio files can be integrated with transcription — or transcribed on demand — making them fully searchable by keyword, date, agent, channel, and more.
Access is controlled by role-based permissions, so administrators decide exactly what each user can see, play, download, or export. Wilmac Continuity Replay integrates with Okta and other SSO providers, so user provisioning matches your existing identity policies.
Yes. Instead of mass-downloading recordings and sending files over your network, you can tag a set of calls as a 'view' and grant a specific user — internal or external — temporary, time-limited access to just that view.
Yes. Wilmac Continuity Replay ingests recordings from a wide range of source systems — NICE Engage, Five9, Genesys, and others — and presents them through a single search-and-replay interface using a common data model.