Wilmac Continuity WFM
Wilmac Continuity WFM is the first AI-powered workforce management solution built specifically for PSAPs. It gives dispatch centers the real-time visibility, automation, and flexibility they need to maintain full coverage, reduce manual work, and stay focused on public safety.
Manual updates, outdated tools, and limited flexibility leave supervisors losing time, scrambling to adjust last-minute schedule changes, and struggling to keep coverage consistent.
You run a 24/7 operation, but:
Wilmac Continuity WFM adapts in real time — no manual rebuilding required.
You rely on outdated scheduling methods, but:
Automated workflows keep every change tracked, approved, and logged.
You need a centralized view of staffing, but:
Live post visibility shows exactly who's on floor — updated in real time.
You're using schedulers designed for other industries, but:
Wilmac Continuity WFM is purpose-built for PSAPs — not retrofitted from another industry.
You're looking to leverage AI to support your center, but:
Mac, our AI agent, is built into Wilmac Continuity WFM — working with live data from day one.
Wilmac Continuity WFM is the first AI-powered PSAP workforce management platform purpose-built for public safety. Designed by PSAP leaders for PSAP leaders, it brings true public safety WFM capabilities to the dispatch environment.
Unlike generic scheduling tools and manual processes, Wilmac Continuity WFM adapts to the urgency and unpredictability of daily operations. It gives supervisors real-time visibility, streamlines schedule changes, and helps centers maintain consistent coverage with less manual effort — in a platform built specifically for PSAP staffing needs.
From live floor visibility to automated approvals, Wilmac Continuity WFM replaces scattered tools with one integrated platform built for dispatch.
See who is at post, who needs relief, and where coverage gaps exist — updated in real time across your entire floor.
Edit shifts live, approve swaps and callouts instantly, and keep your schedule current without the back-and-forth of emails and texts.
Automate bidding windows with built-in qualification checks. Fair, transparent, and hands-off once configured.
Build schedules that reflect actual staffing needs. Auto-fill gaps with eligible employees based on skills, availability, and rules.
Rules-based approvals enforce your union and agency policies automatically. No more manual checks or missed requirements.
Track staffing trends, overtime, leave balances, and coverage history. Get audit-ready records without chasing them down.
Mac is the AI agent embedded in Wilmac Continuity WFM — purpose-built to help supervisors and operations leaders get instant answers, surface coverage risks, and take action fast. No separate tool. No extra login.
Get a closer look at the platform that's changing the way desk-based teams manage scheduling, staffing, and communication.
Wilmac Continuity WFM was designed from the ground up for organizations where staffing desks — not just handling calls — is the priority.
Not a repurposed contact center tool. Built by PSAP leaders with the unique workflows of dispatch operations in mind.
Centralizes scheduling, communication, and staffing workflows so everything — and everyone — is aligned in one place.
Employees can view schedules, request changes, and get real-time updates. Supervisors stay in control with less administrative overhead.
From approving break requests to monitoring shift coverage, repetitive tasks are automated so your team focuses on what matters.
Every change, approval, and adjustment is logged automatically — giving you clean records for compliance without extra effort.
Connects with payroll, HR, and CAD systems via API or file-based exchange — fitting into your existing infrastructure, not replacing it.
Our team is currently putting an inordinate amount of time into scheduling dispatchers and call-takers on spreadsheets. With Wilmac Continuity WFM, we will have the ability to cut that time down significantly while being able to forecast and plan our operations in an innovative and nimble way. The real-time view it gives us will completely change how we manage the center. We've truly enjoyed the process of providing input on the development of the solution.
Wilmac Continuity WFM gives supervisors, dispatchers, and operations leaders exactly what they need — no more, no less.
Wilmac Continuity WFM supports both API-based and file-based data exchange — fitting into your infrastructure without disrupting it.
Sync real-time call data to inform staffing decisions
APIExport time and attendance data to your payroll provider
API / FileKeep employee records and attributes in sync
API / FileApply city, county, and union scheduling requirements automatically
ConfiguredFlexible REST API or file-based transfer for any system
API / FileDon't see your system? Contact us — we work with agencies to support their specific integration needs.
Generic tools can assign shifts. They can't run a PSAP.
| Feature | Wilmac Continuity WFM | Scheduling Tools |
|---|---|---|
| Built for dispatch seat coverage | ✓ | — |
| Real-time post visibility | ✓ | — |
| Live gap detection | ✓ | — |
| Live management environment | ✓ | — |
| Live shift editing | ✓ | — |
| AI-powered agent (Mac) | ✓ | — |
| Customizable shift bidding | ✓ | — |
| Forecasting | ✓ | — |
| Automated rules & workflows | ✓ | ✓ |
| Reporting | ✓ | ✓ |
| Audit history | ✓ | ✓ |
Wilmac Continuity WFM is priced per seat based on your agency's size and configuration. Reach out and we'll build the right package together.
Pricing is based on number of seats, agency size, integration requirements, and deployment scope. No generic tiers — just a package built for your center.
From first conversation to go-live, here's how we work with your agency.
We learn about your center's size, seat count, workflows, and integration needs.
You receive a per-seat proposal based on your agency's specific requirements.
Our team configures the platform to match your rules, rotations, and integrations.
You're live with full support and platform updates included.
Answers to the questions we hear most from supervisors, operations leaders, and IT teams evaluating a workforce management platform for their PSAP.
Yes. The platform is designed to support complex, multi-skill environments. Employees can hold many attributes, and the scheduling engine incorporates all relevant skills during assignment to ensure accurate coverage.
Yes. The system can export time and attendance data to external payroll systems. Direct integration is available when the receiving system supports it.
Yes. The platform supports both API-based and file-based data exchange, depending on integration needs and the capabilities of the external system.
The system includes standard operational reports as well as an AI-driven reporting engine that lets users ask questions in natural language. This provides supervisors and leadership with immediate insight into staffing, overtime trends, time off usage, and more.
The platform includes automated identification of eligible replacements, which allows supervisors to quickly view and select the best backfill options. Manual oversight remains available at all times.
Rotations and rules can be configured to automatically generate schedules. Schedules can be created months in advance, then published at the appropriate time. Employees only see their own assignments unless granted broader visibility.
Schedules can be built several months ahead based on agency needs and scheduling cycles.
Yes. Employees have a dedicated view to access their upcoming shifts, time off approvals, and related information.
Yes. The system supports environments where higher-level entities define staffing rules, union policies, or approval structures. Wilmac Continuity WFM ensures those requirements are consistently applied while still allowing local teams to manage daily scheduling.
Wilmac Continuity WFM is the first AI-powered platform built for public safety.