As emergency communications become more complex, public safety organizations need a reliable solution for recording and incident intelligence. We’ve talked about our experience with NICE Inform and the different modules offered within the platform before, but we’ll...
Are you leveraging an effective Quality Assurance program in your PSAP? After a successful NICE Inform session in February, we received overwhelming feedback on how to effectively leverage a Quality Assurance program in your PSAP. For the second installment of our...
Quality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in many different organizations to improve the quality of a product or service. This relates to the many different practice groups we serve at Wilmac, including contact centers...
As Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is being offered. As NG911 experts in the Public Safety space, we wanted to address a few questions to help you understand what’s at stake...
Tune in to see the experts at Wilmac discuss questions and best practices for using industry-leading public safety recording solution NICE Inform. The dynamic solution has several key features and tools that, once leveraged, can have a major impact on the performance...
NICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an incident, how it happened, and what is performing or not performing in their organization. It involves recording, evidence management,...
