Designing & Planning
We analyze business requirements, identify objectives, and create a comprehensive blueprint before implementation.
Services & Support
Services
Technology is changing at an astronomical rate, creating endless possibilities for your organization to innovate, grow, and thrive. Is your team set up to make the most of these opportunities?
Services & Support
Wilmac Technologies Services & Support
Driving results and overcoming challenges — we're with you every step of the way.
When challenges and new projects arise, Wilmac Technologies will be there to deliver customer interaction solutions that put people first. By listening to our customers' challenges and success stories, we design solutions that not only address today's needs but also position your company for long-term success.
With expertise in industry-leading technology, our team of professional and technical experts will help you understand, navigate, and adapt to the evolving digital landscape. Whether it's advanced troubleshooting, complex technical support, or implementing cutting-edge solutions, we'll ensure your organization reaches its goals.
Offering round-the-clock international support, we provide on-premise, cloud-based, and remote services when and where you need us most.
01
Sales Engineering
We work to understand your goals, challenges, and needs in order to deliver the most appropriate solution for your organization.
Learn more 02Professional Services
From project management to Moves/Adds/Changes (MACs), Wilmac Technologies approaches the entire pre-sales process with detailed and tailored professional services.
Jump to section 03Managed Services
Facing budget limitations, a lack of internal resources, or little 24/7 support? Wilmac provides leading expertise, proactive monitoring, and strategic capabilities to optimize your technology operations.
Jump to section 04Consulting Services
Ensure an accurate discovery-and-solution design process with objective experts committed to finding the best solution fit for your enterprise and its people.
Jump to section 05Support
Maintain the quality and efficiency of your system with routine, flexible, and reliable care from our team of experts.
Learn moreProfessional Services
Professional Services
Effective sales processes require careful attention and discussion to fully understand your business needs and goals.
Wilmac Technologies approaches the entire pre-sales process with precision and care, ensuring that every solution aligns with your business needs and technical requirements. Our Professional Services are the core of our business and reflect our commitment to delivering innovative, customer-driven technology solutions that empower every person who interacts with them.
From designing and planning all the way to post-implementation with Moves/Adds/Changes (MACs), our Professional Services are performed and overseen by trained and certified professionals — all of whom have achieved certification on the latest software versions for every system we support.
What to expect: Detailed. Certified. Tailored.
Project Management
Ensure your Communications Recording and Customer Experience solution is delivered smoothly and on time, within the defined scope and quality standards.
Implementation & Installation
Install and integrate all applications, configure devices, migrate data, and conduct the testing and validation needed for a seamless transition.
Training
Get the most out of your solution with comprehensive training on system functionality, best practices, workflows, and troubleshooting.
Moves / Adds / Changes
Modify and update your existing system by relocating equipment, adding new components, or altering configurations as your needs evolve.
Managed Services
Managed Services
You're bound to face challenges. When they occur, we'll be there to help you address them before they become problems.
Wilmac Technologies' Managed Service solutions are designed to optimize the day-to-day operations of the business and ensure strategic business needs are met. Our services supplement your support when you're facing budget limitations, product-support resource gaps, or need recommendations for strategic initiatives.
We'll help you detect problems, mitigate risk, optimize your security, and ensure 100% compliance — so you can focus on new opportunities without worrying about security and compliance.
What to expect: Expertise. Reliability. Partnership.
System Health Check
Our team assesses the overall health, performance, and stability of your infrastructure to identify bottlenecks, vulnerabilities, or areas for improvement.
Network Operations Center (NOC)
Guarantee uninterrupted connectivity and optimal performance with our NOC, where our technicians oversee and control network operations 24/7.
Remote Management & Monitoring
Ensure your solution receives updates, configuration changes, performance optimization, and security monitoring — enabling proactive IT management.
System Routines
A predefined set of actions Wilmac regularly performs to maintain the functionality, stability, and security of your system.
OS & Application Patch Management
We identify, deploy, and manage updates, patches, and bug fixes for your operating systems to keep your solution up-to-date and stable.
Tier 1 & 2 Staff Augmentation
Supplement your existing workforce to address skill gaps, increase capacity, or meet specific project needs — scaling your technical capabilities.
Consulting Services
Consulting Services
Expert guidance, strategic insights, and customized solutions to help you navigate a complex digital technology landscape.
Taking a solution-focused approach, Wilmac Technologies' Subject Matter Experts (SMEs) provide objective consulting throughout the sales and implementation process to guarantee the solution and services you deploy will help you achieve your defined business goals.
We know there's no one-size-fits-all solution — we're committed to helping you find the ideal fit for your needs.
What to expect: Strategic. Knowledgeable. Customized.
Comprehensive Assessment
Our team reviews your existing technology infrastructure, processes, and challenges to understand where you're at and where you're trying to be.
Discovery & Solution Design
Attention to detail is our specialty. The discovery process asks the key questions so we can accurately map out the best solution for your goals.
Strategic Guidance
Valuable insights and actionable plans to drive innovation, improve efficiency, and achieve competitive advantages aligned with your business objectives.
Customized Solutions
Our solution-focused approach lets us dive into our portfolio, review the functionality of each option, and identify the modalities that hit your must-haves.
Ongoing Support
An end-to-end experience — assistance, monitoring, and continuous improvement — ensuring your solution delivers long-term value.
People-First Approach
Your success and satisfaction are our priority. We establish open lines of communication so your goals stay at the forefront of the engagement.
About Our Service Team
If there's anything we can control, it's the effort we put into supporting our customers.
Our service team has been driving results and resolving issues for our customers for over 30 years.
-
30+ Years in Workforce Optimization
Wilmac Technologies entered the WFO realm in 1992 and has since become a leader in mission-critical communications recording and customer experience technology.
-
Experienced & Tenured Professionals
Our service team has been in the industry a long time. We listen to our customers, their issues, and their success stories — fully equipping our team to handle any challenge.
-
Tier-Three Trained Engineers
Our field service engineers are all tier-three trained, meaning they handle complex technical issues, advanced troubleshooting, and the design of advanced solutions.
-
Expertise in Industry-Leading Tech
With many industry-leading partners, our team has the training and exposure needed to master the ins and outs of many different and complex solutions.
-
Accessible Solutions to Your Problems
Our professional and technical experts span four service hubs in North America — with a combined tenure of over 100 years, we've got a plan for any issue that arises.
Ready When You Are
Services & support for every challenge & new opportunity.
As a leader in customer interaction solutions that put people first, Wilmac Technologies is dedicated to empowering your organization with the technology and knowledge to thrive now and into the future.
Our service team is available 24/7 and is fully committed to making sure your solution is working the way it's supposed to. Open a support ticket so we can help you solve your issue.