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Simplify Compliance with Customer Interaction Solutions

Customer-driven cloud solutions designed to put you back in control of your customer interaction data – no matter the vendor, format, or location.

Trusted by Many for Seamless, Secure Customer Interaction Data Management

Are you struggling with these challenges?

Data Compliance Complexity

Are you dealing with a multi-year retention period for your customer interaction data?

Managing compliance across voice, email, webchat, and text can be overwhelming without the right tools.

Legacy System Limitations

Relying on outdated, on-premise systems to maintain compliance?

They’re are difficult to maintain and don’t offer the flexibility, scalability, or advanced features of cloud-based solutions, making it harder for you to meet modern demands.

Siloed Data Systems

Is your data spread across multiple systems?

With massive volumes of customer interaction data, finding, extracting, and making that data actionable for audits or decision-making becomes a major challenge without streamlined, automated systems.

The consulting Wilmac offered us early on in the process shined a light on the issues we had with our data management. Their team brought up great questions that helped guide me on where the data could reside. They helped us walk through that process in great detail… I really like how Continuity Replay helps us manage the call recordings. Being able to place single audio files or a group of files on legal hold and then setting the dates and the durations to keep the files before purging makes it easy to guarantee compliance.

Patrick Riley
Network Architect at Convera

The Benefits of Using a Cloud-Based Data Archival Solution

Centralize your customer interaction data

Move data from different storage locations into one portal to manage the costs more effectively.  

Decommission your legacy environment

No need or reliance to maintain your legacy applications or databases.  

Minimize risk attached to legacy files

Easily manage and automate the retention periods associated with your customer interaction data.

Reduce cloud storage costs & reliance on vendors

Data from your cloud contact center platform can be managed and archived instead of being stored within vendor-provisioned storage.  

30+ Years of Experience Evolving with Workforce Optimization Technology

Cloud Contact Center

Meeting customer expectations is becoming harder with on-prem systems. While your competitors are offering seamless, personalized experiences across multiple channels, why are you still struggling with siloed data and limited capabilities?

Workforce Management

Your employees are the key to your customer experience. Don’t understate their value. Invest in WFM tools to make sure the right agent, is in the right place, at the right time.

AI for a Better CX

By anticipating customer needs and streamlining workflows, AI helps contact centers provide faster resolutions while maintaining a human-centered approach.

Transitioning Platforms

Our cloud-based tools ensure that all your customer interaction data is securely consolidated, making the transition from legacy systems to modern platforms smooth and efficient.

Customer interaction solutions that put people first. Let’s talk! >>

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