Boost Agent Productivity
CoPilot automates repetitive tasks and post-call documentation, giving agents more time to focus on meaningful customer interactions.
CCaaS Solutions
AI Agent Assist
Empower your call center agents to focus on what matters most: building meaningful customer relationships.
The Solution
AI Agent Assist, sometimes known as CoPilot.
As customer expectations grow, contact center agents must resolve issues faster and more efficiently. Agent Assist is an AI-powered platform that makes this possible — providing real-time insights and automation to support agents throughout every interaction.
AI Agent Assist enhances agent performance by delivering real-time intelligence that keeps agents focused and informed during customer interactions. Designed to meet the complexities of today's customer experience, Agent Assist automates routine tasks like post-call documentation and delivers real-time transcripts, so agents can devote more attention to resolving customer issues and improving satisfaction.
With Agent Assist, agents are better equipped to handle fluctuating call volumes, solve complex problems, and maintain high engagement — whether they're working remotely or on-site. As a partner in your customer experience journey, Wilmac Technologies provides personalized service, seamless integration, and the expertise you need to maximize the value of your AI investment. We make sure Agent Assist aligns with your business goals, helping you create a customer interaction strategy that truly puts people first.
Benefits
Benefits of using AI Agent Assist.
Enhance Customer Experience
With real-time data and AI-driven insights, agents can quickly respond to customer needs — leading to faster resolution times and improved satisfaction.
Streamline Operations
Adapt seamlessly to changing call volumes, ensuring consistent agent performance even during peak times.
Strengthen Compliance & Security
CoPilot transcribes every interaction securely, ensuring full compliance with regulatory standards and protecting sensitive customer data.
Drive Data-Driven Insights
Leverage detailed analytics and reporting to uncover trends, improve agent performance, and make informed business decisions.
Wilmac partners with the leading CCaaS platforms that put Agent Assist to work — including NiCE CXone Mpower and Five9. Explore Our CCaaS Partners →
Key Features
Key features of Agent Assist solutions.
Agent Assist improves the quality of customer interactions, so agents can better serve the organization's customers.
Real-Time Transcripts
Provides agents with real-time call transcripts as the conversation unfolds.
AI-Driven Insights
Delivers AI-driven insights and recommendations during calls — the right prompt at the right moment.
In-Depth Analytics
Detailed analytics and reporting to identify trends and surface areas for improvement.
Secure Transcriptions
Maintains a secure, tamper-proof record of every interaction.
Automated Documentation
Automatically captures and documents call details so agents skip the post-call paperwork.
Remote Workforce Support
Enables your team to work effectively from anywhere while maintaining high engagement and productivity.
Scalable & Flexible
Adapt seamlessly to call volume changes — from typical days to peak-season spikes.
Regulatory Compliance
Every interaction is captured to meet the industry regulations that apply to your business.
Routine Task Automation
Handles the routine so agents focus on the complex issues where a human touch actually matters.
Free Your Agents
Focus on high-quality interactions, not routine tasks.
Let's talk about how Agent Assist can turn every interaction into a smarter, faster, more human conversation.