White-Glove Implementation Support
We manage the entire setup — technology, timelines, and teams — to minimize disruption and ensure you hit the ground running.
Cloud Contact Center
Five9 Cloud Contact Center
Disconnected channels and limited automation create friction. With Five9 and Wilmac, you get seamless CX and expert support tailored for regulated contact centers.
The Problem
What's slowing your contact center down?
If you're facing any of these, Wilmac + Five9 is the next step forward.
Painful and Disruptive Implementations
Contact centers often face downtime, inefficiencies, and frustration during transitions, with vendors prioritizing speed over alignment.
Poor & Frustrating Post-Implementation Support
After go-live, many vendors offer generic support and average, if not low-quality, technical account managers (TAMs) that fail to address specific needs and leave teams to figure out optimization on their own.
Navigating CCaaS without a clear roadmap
Implementing CCaaS can feel overwhelming, especially for smaller contact centers with limited internal resources. The process is complex, and vendors often focus on deployment over long-term success — leaving teams without the guidance needed to get the most from their investment.
Legacy Systems and Compliance / Retention Challenges
Legacy contact center and telephony systems trap critical customer interaction data, complicating compliance, increasing storage costs, and making it difficult to fully modernize.
The Solution
Your CCaaS Solution Five9 Cloud Contact Center
The Five9 Intelligent CX Platform is a comprehensive, cloud-based contact center solution designed to elevate customer experiences through advanced AI and automation. By integrating the Five9 Genius AI suite, the platform enables organizations to deliver personalized, efficient, and scalable customer interactions across multiple channels.
Why Wilmac + Five9
Five9 & Wilmac Tech: The Simpler Way to Improve Your CX
Post-Go-Live Optimization, Not Just Support
We provide expert, hands-on support after go-live to continuously refine and elevate your contact center.
Industry Expertise in Regulated Industries
Our team understands the compliance, security, and performance needs of banking, healthcare, and insurance.
Custom Roadmaps Built Around You
Your CCaaS plan is designed around your business goals — not forced into a vendor's standard playbook.
Interaction Data Integrated for AI-Readiness
We unify your siloed systems and CCaaS platform so customer data is accessible, compliant, and actionable — ready for your AI initiatives.
ROI that Grows Over Time
We help you maximize long-term value — not just deploy fast — by scaling performance, efficiency, and insight year after year.
Pair a leading cloud contact center platform with a team of knowledgeable, reliable experts, and you get a seamless experience from start to finish.
Channel Manager at Five9
Explore the full value of the Five9 platform. Get a demo from Wilmac →
Who We Serve
Where Wilmac Technologies Specializes
Banking
Wilmac's CCaaS secures and simplifies call recording and transaction data management, helping you meet Dodd-Frank and SOX requirements while easing audits and investigations.
Financial Services
With Wilmac, access client interactions instantly across all channels, stay SEC and FINRA compliant, and cut storage costs while gaining insights from your data.
Insurance
Wilmac centralizes policyholder calls and claims records to meet NAIC and state retention rules, improving accessibility and service outcomes.
Healthcare
Our CCaaS unifies patient interactions and compliance records, ensuring HIPAA adherence while streamlining retention and enhancing care coordination.
Ready to Talk?
Modernize your contact center with Five9 + Wilmac.
Talk to our team about a CCaaS deployment tailored to your compliance requirements, integration needs, and long-term CX goals.