White-Glove Implementation Support
We manage the entire setup — technology, timelines, and teams — to minimize disruption and ensure you hit the ground running.
CCaaS Solutions
NiCE CXone Mpower
Disjointed interactions, inefficient processes, and siloed data hurt your CX. With NiCE CXone Mpower and Wilmac as your partner, you get connected, intelligent experiences and a CCaaS solution aligned to your goals.
The Challenge
If you are dealing with…
Painful and Disruptive Implementations
Contact centers often face downtime, inefficiencies, and frustration during transitions, with vendors prioritizing speed over alignment.
Poor & Frustrating Post-Implementation Support
After go-live, many vendors offer generic support and average, if not low-quality, technical account managers (TAMs) that fail to address specific needs and leave teams to figure out optimization alone.
Navigating CCaaS Without a Clear Roadmap
Implementing CCaaS can feel overwhelming, especially for smaller contact centers with limited internal resources. Vendors often focus on deployment over long-term success.
Legacy Systems and Compliance / Retention Challenges
Legacy contact center and telephony systems trap critical customer interaction data, complicating compliance, increasing storage costs, and hindering modernization.
The Solution
Your CCaaS solution: NiCE CXone Mpower
NiCE CXone Mpower is a comprehensive, cloud-based contact center solution that empowers organizations to deliver exceptional customer experiences.
Built on an open, scalable platform, NiCE CXone Mpower integrates AI, automation, and omnichannel capabilities to improve operational efficiency, reduce costs, and enhance customer engagement.
Why Wilmac + CXone
The simpler way to improve your CX.
Post-Go-Live Optimization, Not Just Support
We provide expert, hands-on support after go-live to continuously refine and elevate your contact center.
Industry Expertise in Regulated Industries
Our team understands the compliance, security, and performance needs of banking, healthcare, and insurance.
Custom Roadmaps Built Around You
Your CCaaS plan is designed around your business goals — not forced into a vendor's standard playbook.
Interaction Data Integrated for AI-Readiness
We unify your siloed systems and CCaaS platform so customer data is accessible, compliant, and actionable — ready for your AI initiatives.
ROI That Grows Over Time
We help you maximize long-term value — not just deploy fast — by scaling performance, efficiency, and insight year after year.
A contact center isn't just a cost center. It's a growth engine. With the right strategy and a partner like Wilmac, it can drive customer loyalty, boost revenue, and fuel transformation.
Partner Executive at NiCE
See how a smarter CXone strategy led to 20.3% savings for a national healthcare provider. Read the Case Study →
Industries Served
Where Wilmac Technologies specializes.
Banking
Wilmac's CCaaS secures and simplifies call recording and transaction data management, helping you meet Dodd-Frank and SOX requirements while easing audits and investigations.
Financial Services
With Wilmac, access client interactions instantly across all channels, stay SEC and FINRA compliant, and cut storage costs while gaining insights from your data.
Insurance
Wilmac centralizes policyholder calls and claims records to meet NAIC and state retention rules, improving accessibility and service outcomes.
Healthcare
Our CCaaS unifies patient interactions and compliance records, ensuring HIPAA adherence while streamlining retention and enhancing care coordination.
Ready to Modernize?
Modernize your contact center with NiCE CXone and Wilmac.
Let's talk about a CCaaS strategy built around your business — not forced into a vendor's standard playbook.