One Consolidated Platform
Store and retrieve years of customer calls, emails, webchats, and videos with confidence and ease.
Enterprise Solutions
Enterprise Information Archiving
Your communications data has to be maintained for compliance, quality, and business intelligence. We'll help you capture, archive, and leverage that data while complying with regulations and adopting new technologies.
The Challenge
Are you struggling with these customer interaction data challenges?
Managing your customer interaction data — call recordings, emails, webchats, text messages, screen recordings, and more — should be simple, secure, and cost-effective. But too often, it's fragmented across outdated systems, locked behind vendor restrictions, and tied to skyrocketing storage costs.
You're Subject to Retention Regulations
Keeping up with compliance rules like GDPR, Dodd-Frank, and HIPAA is overwhelming. Storage costs keep rising, even for data you rarely access. Retrieving records for audits is slow and resource-intensive. Continuity Replay ensures compliance while cutting costs and makes your customer interaction data instantly accessible.
Your Data Is Stuck in Legacy Systems
Critical interaction data is still trapped inside those systems. Maintaining and integrating them is expensive and inefficient — every data request becomes a hassle that slows your team down. Continuity Replay extracts, converts, and centralizes legacy data so you can finally move forward.
Your Data Is Locked in Proprietary & Encrypted Formats
It's locked in a vendor-specific format, making migrations costly and difficult. Decryption and conversion costs are high, and your team wastes hours tracking down the right formats for audits or analysis. Continuity Replay unlocks your data, so you have full control on your own terms.
Your Data Is Scattered Across Siloed Systems
Multiple platforms that never talk to each other. Separate teams and departments using their own storage. Disjointed compliance processes that create unnecessary risk. Continuity Replay unifies calls, emails, chats, and more into one searchable, compliant platform.
Extracting from CCaaS Cold Storage Costs a Fortune
Your CCaaS provider (NICE CXone, Genesys, Five9) offers long-term storage, but at what cost? You're paying premium prices to store inactive data, accessing historical recordings takes too long, and your data is tied to a single provider — a vendor lock-in that makes migration and AI integration harder. Continuity Replay extracts and archives your data efficiently, cutting costs and giving you full control.
You Want to Leverage Your Customer Interactions with AI
Customer calls and chats can be used to improve individual agents and overall CX. All your data in one central platform means you can use it for your organization's AI strategy. Continuity Replay gives you full control of your customer interactions in an accessible format, setting it up seamlessly for AI.
What Is EIA?
The full lifecycle of your communications data.
Our journey to becoming an Enterprise Information Archiving solution provider began with listening to our customers. They were frustrated that they couldn't access their voice data. They had years of phone calls, emails, webchat, video, and more recorded for compliance — data that could be leveraged to power AI, drive actionable insights, and help make informed decisions. But gaining access to and navigating years of that data was burdensome and inefficient.
We developed our EIA products in direct response to those customer needs. At Wilmac Technologies, we make it easy for you to Access your communication data (and all its associated metadata) from various telephony, contact center, or data storage platforms, Transition from legacy systems, and Consolidate everything into a single search-and-replay platform.
We put our customers first to innovate solutions that better serve your compliance needs. No more relying on expensive bulk extractions from your vendor, and no more juggling multiple interfaces for search and replay. Simple and secure — our solutions put you in control of your data.
Benefits
The benefits of our EIA solution.
Flexible & Secure Data Extraction
Convert, decrypt, migrate, and securely store your communication data without worry.
Gain Insights
Convert proprietary recordings from decommissioned systems and gain valuable insight.
Successful Compliance
Minimize risk and restore your peace of mind so you can focus on what matters most.
Capitalize on Search & Replay
Search recordings with customizable criteria and replay conversations to obtain the data you need.
Not sure whether Continuity Replay is a fit for your recording environment? Take the Compatibility Survey →
Industries Served
Where Wilmac Technologies specializes.
Banking
You need a secure, compliant solution to store and retrieve call recordings, customer communications, and transaction data for audits, fraud investigations, and regulatory requirements like Dodd-Frank and SOX.
Financial Services
You need instant access to client interactions across voice, email, and chat to ensure SEC and FINRA compliance while reducing costly long-term data storage fees.
Insurance
You need a centralized archive for policyholder calls, claims documentation, and underwriting records to meet NAIC and state-mandated retention requirements.
Healthcare
You need a secure, HIPAA-compliant archive for patient interactions, telehealth communications, and provider calls to streamline compliance and improve operational efficiency.
Energy & Utilities
You need a cost-effective way to manage and retain customer interactions for compliance with FERC, NERC, and state utility commissions while preparing for audits and disputes.
Take Control of Your Data
Record. Archive. Connect.
Ready to unlock your communications data? Explore Wilmac Continuity Replay — the vendor-neutral compliance archive built for your data lifecycle.