Wilmac Continuity WFM
Workforce management purpose-built for PSAPs — scheduling, forecasting, real-time floor visibility, and mobile self-service.
Explore Wilmac Continuity WFM →For 911 Centers
Built for the centers that can't afford to fail.
Purpose-built workforce management, recording, and AI for 911 centers and public-safety answering points. When lives are on the line, your tools need to work — every shift, every call.
Products
The Wilmac stack for public safety.
Three products, all designed around the reality of a 911 floor. Deploy them individually or as a full mission-critical stack.
Mac — PSAP AI Agent
The AI scheduling, forecasting, and staff-reporting agent that ships inside Wilmac Continuity WFM. Purpose-built for 911 operations.
Meet Mac →NiCE Inform
Incident recording, quality assurance, NG911-readiness, and real-time metrics — the standard for public-safety recording.
Explore NiCE Inform →Solutions
Operational areas we cover.
PSAP Workforce Management
Staffing, scheduling, and floor management purpose-built for 911.
Learn more →Next Generation 911
NG911-ready recording, incident reconstruction, and modern telephony support.
Learn more →Quality Assurance
Call evaluation, dispatcher performance monitoring, and coaching workflows.
Learn more →Incident Recording & Reconstruction
Capture and replay every voice, radio, and screen interaction for investigations.
Learn more →Why Wilmac
30+ years serving the centers that keep communities safe.
Public-safety operations aren't a segment we adapted to — they're the reason Wilmac exists. From CAD-integrated workforce management to recording, quality assurance, and NG911 readiness, every product we build is designed around the reality of a 911 floor.
That means union rules and seniority bidding as first-class citizens, not workarounds. Mission-critical uptime, not best-effort. US-based support that picks up on the first call, because a ticket queue doesn't cut it when the console is down at 3am.
Learn about Wilmac →Let's talk about your center.
Our public-safety team will listen to what you're running today and help you map the path forward.
Contact us →