Save Time with Automation
Cut manual work with automated updates, real-time adjustments, and audit-ready records that boost scalability.
Public Safety Solutions
Workforce Management for 911 Centers
Managing your call-takers and dispatchers with manual processes is a thing of the past. Bring a smarter, more efficient way to manage your team with AI-driven automation, streamlined workflows, real-time visibility, and built-in compliance tools that help boost employee satisfaction and retention.
The Challenge
Manual scheduling is stealing time from supervisors.
You're spending more time updating schedules than supervising your team. Manual processes keep you reactive, creating stress for supervisors, limited coverage visibility, and a disconnected workforce.
Retention Is a Constant Battle
Retaining and attracting skilled emergency responders is essential, but many 911 centers are held back by outdated, manual processes that create unnecessary administrative burden.
Supervisors Buried in Admin
Instead of focusing on leadership, supervisors are buried in updates, coverage checks, and last-minute adjustments. Wasted time, higher stress, less visibility into staffing.
Wilmac Understands Public Safety
That's why our workforce management approach is designed for public safety, helping supervisors anticipate staffing needs, respond in real time, and reduce the friction that leads to burnout.
The Solution
AI-powered workforce management built for 911. Wilmac Continuity WFM
The first AI-powered Workforce Management platform purpose-built for public safety, Wilmac Continuity WFM helps 911 centers move beyond outdated tools and manual processes.
Empower your center to manage its workforce with automation, AI, and real-time visibility. Streamline workflows, save time, and ensure every seat is covered — so supervisors spend less time on administration and more time leading their teams.
With built-in intraday management, shift bidding, and proactive coverage alerts, Wilmac Continuity WFM adapts in real time to keep your operations resilient and responsive.
Benefits
Benefits of Workforce Management for 911 Centers
Boost Satisfaction & Retention
Empower staff with fair schedules, live updates, and self-service tools that drive engagement.
Streamline Workflows
Unify scheduling, communication, and staffing to reduce busywork and free up supervisors.
Stay Compliant & Secure
Meet labor rules and protect data with transparent, trackable records.
Customize for Your Center
Adapt workflows, visibility, and shift management to your center's unique needs.
Adapt in Real Time
Handle call-outs, surges, and shifts fast with dashboards, AI insights, and coverage alerts.
The right workforce management platform gives supervisors their time back — and gives call-takers a schedule they can trust. That is what changes retention.
Wilmac Public Safety Team
See how Wilmac Continuity WFM and Mac work together to power your 911 center. Meet Mac, Your PSAP AI Agent →
Key Features
Key Features of Workforce Management for 911 Centers
Everything a modern PSAP needs to forecast, schedule, and manage its team — in one platform.
Predictive Forecasting
Analyzes historical call volume and staffing patterns to anticipate demand before it hits.
Smart Scheduling
Automates schedule creation based on your rules, skills, and staffing requirements.
Intraday Management
Lets supervisors adjust coverage on the fly without rebuilding the schedule.
Station Coverage Management
Enforces minimum staffing thresholds so no seat goes dark during critical periods.
24-Hour Staffing Visibility
A single real-time view of coverage across the full 24-hour picture.
Mobile Self-Service
Staff view schedules, submit requests, and get real-time updates through the mobile app.
Ready to Modernize?
Smarter workforce management with Wilmac Continuity WFM & Mac.
Explore the platform that pairs AI-powered scheduling with the first PSAP AI agent — purpose-built for the centers that keep the world running.
