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Dictaphone Guardian

Dictaphone Guardian is a voice logging recorder commonly used in the public safety space, particularly in 911 centers. 

Overview: Dictaphone Guardian

Recorded in tape formats DDS-2 and DDS-3, the Dictaphone Guardian is a voice logging recorder used for telephone recording. The most common use of the product is for communications recording in the public safety sector, specifically in Public Safety Answering Points (PSAPs) or 911 centers. 

Besides the public safety sector, the Dictaphone Guardian call recorder was also used in contact centers for quality monitoring and training purposes for agents. 

 

Sold by Dictaphone, the Dictaphone Guardian is a simplistic and aging recorder that we recommend and immediate upgrade for if your PSAP is moving to Next Generation 911 recording or your contact center is migrating to the cloud. Wilmac Technologies offers a variety of support options and upgrades. 

 

Support for Dictaphone Guardian

If you are still using Dictaphone Guardian, Wilmac Technologies can recommend the next best-fit recording solution from our portfolio depending on your industry and organizational requirements. 

If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay Cloud. Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. We designed this product with companies like yours in mind It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. If you are operating a 911 center and the data you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, we also recommend considering a solution like Continuity Replay Cloud to simplify and consolidate your data archiving practices.  

Recommended Solutions & Upgrades

Wilmac Technologies and TD Bank are hosting an in-person event on Thursday, March 20th from 4-6pm in the Financial District of downtown Toronto. Join us to hear how TD Bank simplified and solved their data management challenges with Wilmac's Continuity Replay.

Is your customer interaction data trapped in proprietary & encrypted formats? So was TD Bank's.

We'll chat about it with them LIVE in Toronto on March 20th, Simplifying & Solving TD Bank’s Data Management Challenges: Continuity Replay Roadshow Event.

Count me in >>

See you there!

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