NICE IEX Workforce Management
NICE IEX Workforce Management is a solution designed to help you tackle your most challenging and complex contact center staffing and employee engagement challenges.
Overview: NICE IEX Workforce Management
Now known as the NICE Workforce Management Suite, NICE IEX WFM is a solution that allows business to streamline the scheduling, forecasting, and tracking of employee work hours. This can be done across various industries, including contact centers, back-office operations, and customer service environments.
The NICE WFM suite includes real-time monitoring, advanced scheduling, reporting, and analytics modules to help business improve workforce productivity, reduce labor costs, enhance customer service, and boost employee satisfaction.
Support for NICE IEX Workforce Management
If you are still using NICE IEX Workforce Management, Wilmac Technologies can recommend an upgrade to the NICE WFM Suite or next best-fit, cloud-based workforce management solution for your organization.
If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay Cloud.
Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. We designed this product with companies like yours in mind to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
Data Extraction & Conversion
Enterprise Information Archiving
Continuity Replay Cloud
Enterprise Information Archiving
Calabrio WFM
Cloud Contact Center
Why Wilmac Technologies?
Empowering People in Technology Transitions
Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.
From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.
Innovation Driven by Customer Needs
Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.
By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.