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OAISYS 

OAISYS is an on-premises workforce engagement management tool used by contact centers for recording, quality management, and more. 

 Overview: OAISYS 

OAISYS is a call recording and contact center management tool used by contact centers to capture, manage, and analyze customer interactions for compliance, quality assurance, and performance improvement purposes. 

 

 

Within the customer service environment, OAISYS has modules for call recording, quality management, interaction analytics, real-time monitoring, and search and replay. Organizations using OAISYS as an on-premises contact center solution should consider moving their operations up to the cloud with a more holistic, scalable, and flexible solution that can improve the customer experience and offer a more comprehensive toolset.  

 

Support for OAISYS

If you are still using OAISYS, Wilmac Technologies can recommend the next best-fit Workforce Engagement Management upgrade from our portfolio of solutions depending on your industry and organizational requirements. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay Cloud. Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. Wilmac Technologies has experience in extracting and converting PVD files and ingesting them into Continuity Replay securely. 

Recommended Solutions & Upgrades

Why Wilmac Technologies?

Customer interaction solutions that put people first.

9

Empowering People in Technology Transitions

Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.

From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.

9

Innovation Driven by Customer Needs

Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.

By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.

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