Qfiniti
As a workforce optimization tool, Qfiniti is a centrally managed platform for multichannel interaction analysis in the contact center setting.
Overview: Qfiniti
Qfiniti is a customer interaction and workforce optimization solution for contact centers across a variety of industries. It is an on-premises, centrally managed platform for multichannel interaction analysis, with real-time agent support, workforce management, and performance management capabilities.
Designed to automatically deliver accessible and actionable customer intelligence that helps organizations better understand customer interactions and deliver outstanding service, Qfiniti integrates with contact center management systems. Recording, quality management, interaction analytics, search and replay, automation, and real-time monitoring are just a few capabilities within the platform.
Also known as OpenText Qfiniti, Wilmac Technologies has experience in extracting data from the Qfiniti platform for compliance purposes.
Support for Qfiniti
If you are still using Qfiniti, Wilmac Technologies can recommend the next best-fit Workforce Engagement Management upgrade from our portfolio of solutions depending on your industry and organizational requirements.
If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay Cloud.
Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. We designed this product with companies like yours in mind to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
Continuity Replay Cloud
Enterprise Information Archiving
Data Extraction & Conversion
Enterprise Information Archiving
NICE CXone
Cloud Contact Center
Five9 Intelligent Cloud Contact Center
Cloud Contact Center
Why Wilmac Technologies?
Customer interaction solutions that put people first.
Empowering People in Technology Transitions
Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.
From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.
Innovation Driven by Customer Needs
Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.
By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.
