1-800-836-1160

RedBox Recorders (also known as RedBox Quantify) 

RedBox Recorders offer a range of call recording and voice capture solutions, including RedBox Quantify. 

 Overview: Red Box Recorders

RedBox Recorders is a company that offers a number of call recording and voice capture solutions that are used in various industries, including financial services, contact centers, and public safety organizations. These organizations use RedBox Recorders to capture, store, and analyze voice communications for compliance, quality assurance, and operational insights. 

 

 

In the RedBox Recorders line, RedBox Quantify is a common recorder we receive inquiries for support for. Red Box was acquired by Uniphore in 2023 and has a number of recorders in use. Uniphore has not made the support and upkeep of RedBox Recorder solutions a priority, and we suggest considering an upgrade for your Red Box Recorder as time goes on. 

 

a consumer rates their experience with the contact center interaction as a part of their customer journey

Support for RedBox Quantify 

If you are still using a solution from RedBox Recorders or housing recordings on a RedBox Recorder, Wilmac Technologies can recommend the next best-fit recording solution upgrade from our portfolio depending on your industry and organizational requirements. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay Cloud.

Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. We designed this product with companies like yours in mind to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. 

Recommended Solutions & Upgrades

Why Wilmac Technologies?

Customer interactions solutions that put people first.

9

Empowering People in Technology Transitions

Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.

From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.

9

Innovation Driven by Customer Needs

Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.

By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.

Share This