Revcord
Revcord’s multimedia recording and logging solutions are commonly used by public safety organizations in their mission critical environments.
Overview: Revcord
Revcord offers a range of multimedia recording and logging solutions used primarily by public safety organizations. These solutions are designed to capture and store multichannel communications, making them valuable for purposes such as compliance, quality assurance, and operational analysis. Revcord recorders can handle interactions across multiple channels, including voice calls, email, chat, and social media.
Specific features and capabilities of Revcord recording solutions vary depending on the version and configuration of the products. Emphasizing redundancy, data retention, and a variety of integrations, Revcord is used by public safety organizations to ensure all interactions are being recorded in their mission critical environment.
Support for Revcord
If you are still using a Revcord solution, Wilmac Technologies can recommend the next best-fit recording solution with associated managed, professional, and maintenance services depending on your organizational requirements.
If you have data that you must retain that is stacking up in your center in the form of DVDs, tapes, old servers, separate hard drives, or old standalone appliances, you should consider our data archiving solution Continuity Replay Cloud.
Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. Wilmac Technologies has worked with Revcord’s DSF file formats and can consolidate your recordings into one single portal for easy access.
Recommended Solutions & Upgrades
Continuity Replay Cloud
Enterprise Information Archiving
Data Extraction & Conversion
Enterprise Information Archiving
NICE Inform
Public Safety
Why Wilmac Technologies?
Customer interaction solutions that put people first.
Empowering People in Technology Transitions
Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.
From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.
Innovation Driven by Customer Needs
Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.
By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.
