Teleopti
Acquired by Calabrio in 2019, Teleopti is a comprehensive workforce management tool used by contact centers.
Overview: Teleopti
Acquired by Calabrio in 2019, Teleopti’s core offering is a comprehensive workforce management and employee scheduling solution used by contact centers and customer service organizations. Teleopti workforce management solutions are designed to help organizations optimize their workforce, improve employee engagement, and deliver excellent customer service.
With features like forecasting customer demand, scheduling employees, monitoring and analyzing performance, and ensuring that the right number of agents with the appropriate skills are available to meet service level objectives, Teleopti is now the core of Calabrio’s WFM solution.
If you are still using Teleopti, we recommend upgrading to the Calabrio WFM solution.

Support for Teleopti
If you are still using a Teleopti or a Calabrio solution nearing end-of-support, Wilmac Technologies can recommend the next best-fit Workforce Management solution upgrade from our portfolio of solutions.
If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay Cloud.
Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. We designed this product with companies like yours in mind to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
Continuity Replay Cloud
Enterprise Information Archiving
Data Extraction & Conversion
Enterprise Information Archiving
Calabrio WFM
Cloud Contact Center
Why Wilmac Technologies?
Customer interaction solutions that put people first.
Empowering People in Technology Transitions
Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.
From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.
Innovation Driven by Customer Needs
Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.
By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.