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Uptivity (formerly known as CallCopy)  

Otherwise known as CallCopy, Uptivity is a customer experience management and WFO solution, helping organizations enhance customer service, agent performance, and insights into customer interactions. 

 Overview: Uptivity (formerly known as CallCopy) 

Originally known as CallCopy, Uptivity was renamed in 2013 and acquired by NICE inContact in 2014.  

Evolving from its roots in call recording, Uptivity committed itself to providing a unified workforce optimization platform for contact center operations. Designed to bring out the best in every agent so they can deliver the ultimate customer experience, Uptivity gives contact center leaders the tools they need to boost the quality of service throughout their organization. 

 

 

Uptivity’s contact center solution includes features for workforce management, performance management, speech analytics, and desktop analytics.  

 

a woman works in a 911 center with resilient and redundant recording

Support for Uptivity (formerly known as CallCopy) 

If you are using Uptivity, Wilmac Technologies can recommend the next best-fit Workforce Optimization solution upgrade from our portfolio depending on your industry and organizational requirements. 

If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay Cloud.

Continuity Replay Cloud is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. We designed this product with companies like yours in mind to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. 

Recommended Solutions & Upgrades

Why Wilmac Technologies?

Customer interactions solutions that put people first.

9

Empowering People in Technology Transitions

Technology transitions are never just about the systems—they’re about the people. At Wilmac, we know that a successful shift from on-premise to cloud or cloud to cloud solutions requires careful attention to the employees who will use these tools every day. That’s why we emphasize comprehensive, hands-on support and training that goes beyond simple implementation. Whether you’re moving from a legacy system or adopting new cloud-based solutions, we ensure your team feels confident, supported, and ready to excel.

From your IT teams to frontline employees, Wilmac provides the necessary training and change management strategies to minimize disruption and foster buy-in. This approach not only maintains productivity but also boosts employee retention by reducing the anxiety that often accompanies technology changes.

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Innovation Driven by Customer Needs

Wilmac thrives on understanding our customers’ evolving challenges and building solutions that directly respond to them. Our Continuity Replay solution, for instance, was developed specifically to address a gap identified by our customers, enabling seamless access to call recordings for enhanced data management. This is just one example of how Wilmac’s approach to innovation is driven by real-world needs rather than theoretical solutions.

By listening to our clients and proactively adapting our offerings, Wilmac ensures that your communications technology not only meets today’s standards but is prepared to grow with your business. We’re not just delivering products—we’re delivering future-proof solutions that evolve alongside your needs.

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